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Adaora Ifediora

@adaoraifediora

Customer Service Representative at Dreamport, handling travel bookings and resolving customer issues across phone, email, and social media.

Nigeria

Message

At Dreamport, I handled customer enquiries and travel bookings through phone calls, emails, social media, and in-person interactions. I provided information on flight options and tour packages, coordinated travel arrangements, and resolved booking changes, cancellations, and delayed services.

At KidneyCare Dialysis Centre, I supported patients and caregivers with enquiries, appointment scheduling, and dialysis sessions. Earlier, at Zenith Medical and Kidney Centre, I promoted healthcare services and followed up with prospective patients, corporate clients, and healthcare partners.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Dreamport

May 2025 - Sep 2026 (1 year 4 months)

Handled customer enquiries and travel bookings through phone calls, emails, social media, and in-person interactions, providing accurate information on flight options and tour packages. Resolved customer complaints and travel-related issues by addressing booking changes, cancellations, and delayed services.

Inbound and Outbound Call Handling Relationship Management Problem Solving Time Management Communication Skills Attention To Detail Active Listening Customer Retention Adaptability Multitasking Empathy

Customer Support Specialist

KidneyCare Dialysis Centre

Feb 2023 - Apr 2025 (2 years 2 months)

Managed patient and caregiver enquiries through phone calls, emails, and front-desk interactions, providing accurate information on appointment scheduling and dialysis sessions. Resolved patient and caregiver concerns by addressing enquiries related to appointments, billing, and documentation.

Sales Representative

Zenith Medical and Kidney Centre

Oct 2021 - Jan 2023 (1 year 3 months)

Generated and qualified new client and referral opportunities by engaging patients, caregivers, corporate organizations, hospitals, clinics, HMOs, and healthcare professionals. Promoted healthcare services and patient-care programmes by explaining available services and treatment pathways.