At Dreamport, I handled customer inquiries about flight and travel bookings, ticket availability, and fares across phone, email, and online channels. I processed reservations and ticketing requests, including issuing and modifying tickets.
I resolved travel-related issues involving booking errors, flight changes, cancellations, missed connections, and payment discrepancies. I also supported sales and retention by identifying travelers’ needs and recommending suitable destinations.
At BizmatesPhilippines, Inc., I called prospective students and businesses to introduce business communication courses and qualified leads. At Etisalat, I identified customers’ telecom needs, explained available solutions, and recommended plans and related products.
