@dorathyadegor
Customer Support & Travel Manager at DREAMPORT / ASAP TICKETS, assisting with flight bookings and turning travel enquiries into supported bookings.
NigeriaAt DREAMPORT / ASAP TICKETS, I support customers with flight bookings, fare options, and travel-related concerns. I follow up with leads, explain fare rules and booking options, and send price-drop notifications and promotional emails.
Previously, I handled billing and technical enquiries at AJAMY OIL AND GAS, resolving 50+ enquiries daily while achieving a 95% CSAT score. At ADDVEOM VENTURES, I provided phone, chat, and email support and explained product usage to customers.
Work history, roles, and key accomplishments
Dreampoint / ASAP Tickets
Aug 2026 - Present (1 month)
Provided customer support and sales assistance, handling flight bookings, fare options, and travel-related concerns. Managed leads, followed up with customers, and applied customer service procedures for lost baggage and ticket issues.
Ajamy Oil and Gas
Jan 2023 - Jul 2025 (2 years 6 months)
Resolved 50+ daily enquiries regarding billing and technical issues, achieving a 95% CSAT score. Used CRM tools such as Zendesk and HubSpot to manage and track customer interactions.
Addveom Ventures
May 2021 - Jun 2022 (1 year 1 month)
Delivered multi-channel support to 100+ customers daily via phone, chat, and email. Explained product usage to over 200 customers, reducing repeat enquiries and maintaining a 95% satisfaction rate.
Doravic Group of School
Aug 2019 - Dec 2020 (1 year 4 months)
Achieved a 100% satisfaction rate by resolving customer complaints and enquiries with accuracy and professionalism. Maintained accurate records of customer interactions using CRM systems.
Degrees, certifications, and relevant coursework
B.Sc, Accounting
2018 - 2022
Grade: Lower Division
Pursued a Bachelor of Science in Accounting, graduating with Lower Division honors.
Certified Customer Service Professional – ZENDESK, Customer Service
Completed the Certified Customer Service Professional – Zendesk certification.
Customer and Sales – HUBSPOT, Customer Service and Sales
Completed the Customer and Sales certification from HubSpot.
Software and tools used professionally
NigeriaYou can contact Dorathy and 90k+ other talented remote workers on Himalayas.
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