Open to opportunities

Folasade Fadipe

@folashadeadebayo

Message

Accomplished Customer Service Manager with over 15 years of experience.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an accomplished Customer Service Manager with over 15 years of experience in maintaining customer satisfaction and contributing to company success. My career has been defined by my ability to build productive relationships, resolve complex issues, and win customer loyalty. I thrive in environments where I can assist clients in making informed travel decisions, ensuring they receive the best options available.

Currently, I serve as a Customer service/Sales Agent at Dreamport Travels Consultants, where I assist clients with travel bookings and reservations, organize accommodations, and meet monthly sales targets. My previous roles at Honda Manufacturing Nigeria and Guarantee Trust Bank have equipped me with the skills to handle customer inquiries effectively, manage complaints, and up-sell products, all while maintaining excellent working relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

Independent Travel Manager

Current

Dreamport Travels Consultants

Sep 2023 - Present (1 year 9 months)

As an Independent Travel Manager, I assist clients with travel bookings and reservations, providing personalized service through various communication channels. I meet monthly sales targets and prepare reports while ensuring customer satisfaction with travel options and accommodations.

Customer Service Sales Microsoft Office Data Entry Zendesk Multiline Phone Talent Administrative Support

Customer Service Representative

Honda Manufacturing Nigeria Limited

Jan 2013 - Jun 2023 (10 years 5 months)

In my role as a Customer Service Representative, I maintained excellent relations with clients, handled inquiries and complaints, and provided solutions to ensure customer satisfaction. I also managed sales and assisted with retail services.

Customer Service Sales Microsoft Office Multiline Phone Talent Data Entry Administrative Support Product Knowledge

Call Centre Representative

Guarantee Trust Bank

Jan 2009 - Jan 2013 (4 years)

As a Call Centre Representative, I handled an average of 150 customer queries daily, resolving inquiries and complaints through phone and email. I also engaged in telemarketing and produced end-of-shift reports to facilitate decision making.

Customer Service Telemarketing CRM Data Entry Communication Skills Problem Solving