Kator Yongo

I’m a customer-focused support professional experienced in responding to inquiries, educating clients on service procedures and costs, and providing consistent status updates across email, chat, and phone. I handle high volumes of requests while maintaining accurate interaction records and driving timely resolutions through cross-team collaboration.

In my most recent role as an Independent Travel Manager (Dreamport, Remote), I responded promptly across digital channels, guided customers through booking costs and schedule changes, and resolved concerns related to payments, travel disruptions, and other service issues. I also managed multiple platforms independently while working across international time zones.

Earlier, at First Bank of Nigeria Ltd., I progressed from Branch Administration Support Officer to Head, Branch Services, through Team Lead and Head, Financial Transactions Unit. I attended to over 50 customer requests and complaints daily, resolved over 40 cases/tickets daily within required turnaround time (TAT) while upholding QA standards, and trained and mentored staff on customer service best practices.