Open to opportunities

Bethany Brown

@bethanybrown

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Dependable customer service professional with strong communication skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a hardworking and enthusiastic individual with a proven track record in customer service and administrative roles. My experience spans various industries, including banking and facilities management, where I have developed strong communication skills and the ability to work effectively under pressure. I pride myself on my adaptability and my commitment to delivering excellent service to customers.

Throughout my career, I have consistently demonstrated my ability to manage tasks efficiently, whether it involves handling customer complaints, scheduling appointments, or ensuring accurate data entry. My proactive approach and attention to detail have allowed me to excel in roles that require both teamwork and independent initiative. I am eager to bring my skills and experience to a new opportunity where I can continue to grow and contribute positively to a team.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Lloyds Banking Group

Aug 2022 - Present (2 years 9 months)

Managed cash machine disputes and processed customer complaints, including reimbursements. Facilitated money balance transfers and handled replacement requests for cards and PINs, while also making branch appointments.

Customer Service Dispute Resolution Banking Operations Data Entry Communication Problem Solving

Call Handler

Go centric

Nov 2021 - Present (3 years 6 months)

Handled inbound calls from the public, registering personal details and providing advice in line with established processes. Worked towards deadlines and targets, adhering to scripts for rescheduling appointments and escalating complex cases.

Customer Service Data Entry Communication Problem Solving Time Management

Progression Administrator

Zenith-Repair

Feb 2019 - Present (6 years 3 months)

Assisted customers with vehicle issues and managed hire extensions. Prioritized maintenance calls for engineer dispatch and performed accurate data entry on in-house IT systems. Contacted customers to ensure work completion to a satisfactory standard and logged requests via email.

Administrative Support Customer Service Data Entry Prioritization Communication IT Systems

Security Guard

Carillion

Jan 2017 - Present (8 years 4 months)

Patrolled internal and external buildings, monitoring access and welcoming visitors while ensuring verification. Accurately monitored CCTV and managed reception duties, handling face-to-face appointments and queries.

Security Operations Access Control Customer Service Reception Duties

Customer Service Advisor

Mitie Group PLC

Jan 2014 - Present (11 years 4 months)

Assisted customers with facilities management issues, assigning engineers to jobs and managing their diaries effectively. Prioritized maintenance calls and performed data entry on in-house IT systems. Ensured customer satisfaction through follow-up calls and logged requests via email.

Customer Service Facilities Management Data Entry IT Systems Communication

Education

Degrees, certifications, and relevant coursework

Mitie Group PLC

Apprenticeship, Customer Service

Completed an Intermediate Level Apprenticeship with NVQ Level 2 in Customer Service. Also achieved NOCN Functional Skills Level 1 in English and Maths.

Leeds College of Building

Functional Skills, Information and Communication Technology

Studied Functional Skills Entry 3 in Information and Communication Technology. Also completed an Introduction to Employment in the Construction Industries.