Young MomoYM
Open to opportunities

Young Momo

@youngmomo

Dynamic individual seeking diverse work experiences to develop skills.

United Kingdom
Message

What I'm looking for

I am looking for opportunities that allow me to grow my skills, contribute positively, and work in dynamic environments.

I am a dynamic and adaptable individual with a passion for developing my skills across various industries. My experience ranges from customer service roles in restaurants and supermarkets to founding my own clothing line. I thrive in fast-paced environments and enjoy collaborating with teams to achieve common goals.

Throughout my career, I have consistently provided exceptional customer service, whether it was as a Restaurant Server in Sweden or as a Customer Service Advisor for major companies like TFL and Volkswagen Financial Services. My ability to build strong client relationships and ensure customer satisfaction has been a key driver of my success in these roles.

In addition to my customer service experience, I have developed strong analytical and strategic thinking abilities through self-employment as a Trader. I continuously research market trends to optimize my trading performance. My entrepreneurial mindset was further demonstrated when I conceptualized and launched a clothing line, where I managed all aspects of the business from design to marketing.

Experience

Work history, roles, and key accomplishments

CA

Customer Service Advisor

Capita

Responsible for answering customer calls and ensuring all queries were answered satisfactorily, adhering to required policies and processes. Consistently met all Key Performance Indicators (KPIs) for the DVS campaign.

TE

Customer Service Advisor

Teleperformance

Handled inbound calls, assisting customers with finance agreements, payments, and account inquiries while providing clear and professional support. Consistently exceeded performance targets, resolving issues efficiently and delivering excellent service that enhanced customer satisfaction and loyalty.

PI

Restaurant Server

Pizzeria

Provided exceptional customer service, taking orders and delivering food to patrons. Assisted in maintaining a clean and welcoming dining environment and collaborated with team members to ensure smooth restaurant operations.

Education

Degrees, certifications, and relevant coursework

SA

Small Heath Leadership Academy

GCSEs, General Studies

Achieved GCSE qualifications at Small Heath Leadership Academy. Developed foundational knowledge across various subjects.

SC

Solihull College

Level 2 Business Degree, Business

Completed a Level 2 Business Degree at Solihull College. Gained essential business knowledge and skills relevant to various industries.

Tech stack

Software and tools used professionally

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