Open to opportunities

Young Momo

@youngmomo

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Dynamic individual seeking diverse work experiences to develop skills.

United Kingdom

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What I'm looking for

I am looking for opportunities that allow me to grow my skills, contribute positively, and work in dynamic environments.

I am a dynamic and adaptable individual with a passion for developing my skills across various industries. My experience ranges from customer service roles in restaurants and supermarkets to founding my own clothing line. I thrive in fast-paced environments and enjoy collaborating with teams to achieve common goals.

Throughout my career, I have consistently provided exceptional customer service, whether it was as a Restaurant Server in Sweden or as a Customer Service Advisor for major companies like TFL and Volkswagen Financial Services. My ability to build strong client relationships and ensure customer satisfaction has been a key driver of my success in these roles.

In addition to my customer service experience, I have developed strong analytical and strategic thinking abilities through self-employment as a Trader. I continuously research market trends to optimize my trading performance. My entrepreneurial mindset was further demonstrated when I conceptualized and launched a clothing line, where I managed all aspects of the business from design to marketing.

Experience

Work history, roles, and key accomplishments

Founder

Censored

Conceptualized and launched a clothing line catering to teenagers, managing all aspects of the business including design, production, marketing, and sales. Developed branding strategies to create a unique identity and utilized social media platforms to promote products and engage with customers.

Product Development Marketing Sales Brand Management Social Media Marketing Business Strategy

Customer Service Advisor

Capita

Responsible for answering customer calls and ensuring all queries were answered satisfactorily, adhering to required policies and processes. Consistently met all Key Performance Indicators (KPIs) for the DVS campaign.

Customer Service KPIs Communication Problem Solving

Customer Service Advisor

Teleperformance

Handled inbound calls, assisting customers with finance agreements, payments, and account inquiries while providing clear and professional support. Consistently exceeded performance targets, resolving issues efficiently and delivering excellent service that enhanced customer satisfaction and loyalty.

Customer Service Inbound Financial Services Account Management Performance Metrics

Restaurant Server

Pizzeria

Provided exceptional customer service, taking orders and delivering food to patrons. Assisted in maintaining a clean and welcoming dining environment and collaborated with team members to ensure smooth restaurant operations.

Customer Service Order Taking Teamwork Communication

Trader

Self Employed

Engaged in trading activities, utilizing analytical skills and market knowledge to make informed decisions. Managed personal trading portfolio, adapted strategies to market fluctuations, and continuously researched and analyzed market trends to optimize trading performance.

Market Analysis Trading Portfolio Management Strategic Thinking Risk Assessment Data Analysis Research

Fundraising Coordinator

Connect Unit

Worked with Connect Unit, a nonprofit organization, to raise donations for homeless people. Conducted outreach and fundraising campaigns, raising awareness for the cause, and collaborated with volunteers and donors to support various initiatives.

Fundraising Community Outreach Campaign Management Public Awareness Communication

Barber

RedSea

Provided professional hair cutting and grooming services to clients, maintaining a neat and organized workstation. Built strong client relationships and ensured high customer satisfaction.

Grooming Customer Satisfaction Workstation Organization Communication

Supermarket Cashier

City Gross

Operated cash registers, handled customer transactions, and provided excellent service. Responsibilities included restocking shelves, ensuring store organization, and assisting with customer inquiries and issue resolution.

Customer Service Inventory Management Problem Solving Communication