Pratima MakwanaPM
Looking for a job

Pratima Makwana

@pratimamakwana

Enthusiastic customer service professional with e-commerce experience.

United Kingdom

What I'm looking for

I seek a full-time role in a customer supportive environment that values customer service excellence and offers opportunities for growth.

I am a dedicated customer service professional with a strong foundation in e-commerce and over six months of hands-on experience. My journey began at Marks and Spencer as an E-commerce Production Coordinator, where I honed my skills in managing product imagery and optimizing listings for online visibility. I further developed my expertise at One Direction Clothing Ltd, assisting in the creation of engaging product descriptions and ensuring customer satisfaction through efficient order management.

My role as a Direct Representative at Metro Bank has allowed me to deliver exceptional customer service, addressing inquiries and resolving issues while collaborating with cross-functional teams. I pride myself on my strong communication skills and my ability to build lasting relationships with clients. I am passionate about leveraging my skills to enhance customer experiences and contribute positively to a company's success.

Experience

Work history, roles, and key accomplishments

CC

Baker Assistant

Caffe Concerto

Jan 2024 - Apr 2024 (3 months)

Assisted in the preparation and baking of various baked goods, ensuring quality standards. Engaged with customers, processed transactions, and maintained an appealing display of products.

Education

Degrees, certifications, and relevant coursework

Northumbria University logoNU

Northumbria University

Master of Science, Digital Marketing

2021 - 2023

Engaged in comprehensive Digital Marketing studies covering SEO, social media strategies and analytics. Collaborated on a semester-long project to develop a digital marketing campaign for a local business, resulting in a 15% increase in online engagement. Demonstrating a high level of understanding and application of digital marketing principles and techniques.

Tech stack

Software and tools used professionally

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Pratima Makwana - Customer Advisor - Metro Bank Plc | Himalayas