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Pratima Makwana

@pratimamakwana

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Enthusiastic customer service professional with e-commerce experience.

United Kingdom

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What I'm looking for

I seek a full-time role in a customer supportive environment that values customer service excellence and offers opportunities for growth.

I am a dedicated customer service professional with a strong foundation in e-commerce and over six months of hands-on experience. My journey began at Marks and Spencer as an E-commerce Production Coordinator, where I honed my skills in managing product imagery and optimizing listings for online visibility. I further developed my expertise at One Direction Clothing Ltd, assisting in the creation of engaging product descriptions and ensuring customer satisfaction through efficient order management.

My role as a Direct Representative at Metro Bank has allowed me to deliver exceptional customer service, addressing inquiries and resolving issues while collaborating with cross-functional teams. I pride myself on my strong communication skills and my ability to build lasting relationships with clients. I am passionate about leveraging my skills to enhance customer experiences and contribute positively to a company's success.

Experience

Work history, roles, and key accomplishments

Current

Customer Advisor

Current

Metro Bank Plc

Apr 2024 - Present (1 year 2 months)

Delivered exceptional customer service by addressing inquiries, resolving issues, and managing client requests. Assisted clients with complex banking needs and collaborated with cross-functional teams to build customer trust and loyalty.

Customer Service Communication Skills Problem Solving CRM MS Office 4tress Team Collaboration Regulatory Compliance

Baker Assistant

Caffe Concerto

Jan 2024 - Apr 2024 (3 months)

Assisted in the preparation and baking of various baked goods, ensuring quality standards. Engaged with customers, processed transactions, and maintained an appealing display of products.

Customer Service Inventory Management Teamwork Time Management

Ecommerce Assistant

One Direction Clothing Ltd

Oct 2023 - Jan 2024 (3 months)

Created and uploaded product descriptions and images for online marketplaces. Monitored stock levels, processed customer orders, and managed customer feedback to maintain a positive brand image.

Ecommerce Product Management Customer Support SEO Inventory Management Data Analysis Content Creation Order Processing Customer Feedback

Ecommerce Production Coordinator

Marks and Spencer

Aug 2023 - Oct 2023 (2 months)

Reviewed and organized product images, ensuring quality and accuracy. Collaborated with teams to streamline workflows and maintained adherence to brand guidelines.

SEO Team Collaboration Quality Assurance Content Editing Project Management Communication Skills Time Management

Team Member

Pret A Manager

Nov 2021 - Jul 2023 (1 year 8 months)

Managed back-of-house operations and facilitated front-of-house service. Participated in team meetings to improve customer service and inventory management.

Operations Management Customer Service Inventory Management Team Collaboration Problem Solving Communication Skills Time Management Reliability

Education

Degrees, certifications, and relevant coursework

Northumbria University

Master of Science, Digital Marketing

2021 - 2023

Engaged in comprehensive Digital Marketing studies covering SEO, social media strategies and analytics. Collaborated on a semester-long project to develop a digital marketing campaign for a local business, resulting in a 15% increase in online engagement. Demonstrating a high level of understanding and application of digital marketing principles and techniques.