I seek a full-time role in a customer supportive environment that values customer service excellence and offers opportunities for growth.
Pratima Makwana
@pratimamakwana
Enthusiastic customer service professional with e-commerce experience.
What I'm looking for
I am a dedicated customer service professional with a strong foundation in e-commerce and over six months of hands-on experience. My journey began at Marks and Spencer as an E-commerce Production Coordinator, where I honed my skills in managing product imagery and optimizing listings for online visibility. I further developed my expertise at One Direction Clothing Ltd, assisting in the creation of engaging product descriptions and ensuring customer satisfaction through efficient order management.
My role as a Direct Representative at Metro Bank has allowed me to deliver exceptional customer service, addressing inquiries and resolving issues while collaborating with cross-functional teams. I pride myself on my strong communication skills and my ability to build lasting relationships with clients. I am passionate about leveraging my skills to enhance customer experiences and contribute positively to a company's success.
Experience
Work history, roles, and key accomplishments
Customer Advisor
Metro Bank Plc
Apr 2024 - Present (1 year 2 months)
Delivered exceptional customer service by addressing inquiries, resolving issues, and managing client requests. Assisted clients with complex banking needs and collaborated with cross-functional teams to build customer trust and loyalty.
Baker Assistant
Caffe Concerto
Jan 2024 - Apr 2024 (3 months)
Assisted in the preparation and baking of various baked goods, ensuring quality standards. Engaged with customers, processed transactions, and maintained an appealing display of products.
Ecommerce Assistant
One Direction Clothing Ltd
Oct 2023 - Jan 2024 (3 months)
Created and uploaded product descriptions and images for online marketplaces. Monitored stock levels, processed customer orders, and managed customer feedback to maintain a positive brand image.
Ecommerce Production Coordinator
Marks and Spencer
Aug 2023 - Oct 2023 (2 months)
Reviewed and organized product images, ensuring quality and accuracy. Collaborated with teams to streamline workflows and maintained adherence to brand guidelines.
Team Member
Pret A Manager
Nov 2021 - Jul 2023 (1 year 8 months)
Managed back-of-house operations and facilitated front-of-house service. Participated in team meetings to improve customer service and inventory management.
Education
Degrees, certifications, and relevant coursework
Northumbria University
Master of Science, Digital Marketing
2021 - 2023
Engaged in comprehensive Digital Marketing studies covering SEO, social media strategies and analytics. Collaborated on a semester-long project to develop a digital marketing campaign for a local business, resulting in a 15% increase in online engagement. Demonstrating a high level of understanding and application of digital marketing principles and techniques.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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