Aisha Sarrafina Corhia Kone

Resolved customer inquiries and managed high-priority accounts, significantly increasing customer retention. Collaborated with the operations team to resolve complex cases within SLAs and implemented feedback to improve service processes.

Supervised a team and managed cash handling, ensuring sales targets were met and the store remained productive. Reviewed customer satisfaction and provided accurate product information, implementing promotional activities.

Provided technical assistance and troubleshooting for hardware and software issues, resolving customer service queries efficiently. Evaluated and uploaded customer data to support web reporting environments and audited problems.

Supervised Central Europe agents and maintained control of cash deposits, fostering strong customer and agent relationships. Assessed and resolved inquiries, requests, and complaints while ensuring compliance with MLRO rules.

Managed operations, billing, and agent monitoring, ensuring smooth running of services and customer satisfaction. Provided independent financial planning and investment management advice, adhering to firm principles and FCA rules.

Ensured efficient day-to-day shop operations to maximize profit, monitoring stock display and managing monetary aspects. Responsible for all employees and constantly sought ways to increase sales and team efficiency.

Responded quickly to customer complaints and requests, driving operational and customer service standards. Demonstrated commercial and business awareness, prioritizing workload within a retail setting.

Studied Business Management, gaining knowledge in various aspects of business operations and strategy. Developed skills in leadership, financial management, and retail operations.

Completed a program in Banking and Finance, acquiring foundational knowledge in financial services and banking operations. Focused on understanding financial markets and client interactions.