YZyosra Zaibi
@yosrazaibi
Skilled Customer Care Agent with expertise in service, data entry, Google Workspace, and CRM tools.
TunisiaWhat I'm looking for
As a dedicated Customer Care Agent, I specialize in delivering exceptional customer service, ensuring positive client interactions, and efficiently resolving inquiries. With strong expertise in using Google Workspace, I seamlessly manage emails, documents, and spreadsheets to enhance workflow and communication.
I am highly proficient in data entry, maintaining accuracy and efficiency while handling large volumes of information. My ability to navigate and utilize various customer service tools enables me to streamline processes, track customer interactions, and improve overall service quality.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Assist Digital
Jan 2023 - Present (2 years 4 months)
Currently resolving customer requests via phone and messaging, assisting Booking.com customers throughout their journey.
Customer Service Agent
Transcom
Sep 2020 - Dec 2022 (2 years 3 months)
Handled PayPal customer requests for clients in France, Belgium, and Switzerland, providing technical solutions through attentive listening.
Pediatric Nurse
Nour Private Hospital
Apr 2018 - Sep 2020 (2 years 5 months)
Provided nursing care to newborns and sick children, while informing and accompanying parents.
Technical Service Officer
Concentrix
Oct 2019 - Jun 2020 (8 months)
Received calls to assist Orange France customers in resolving connection and phone line issues.
Nurse
Soukra Clinic
Jan 2016 - Oct 2016 (9 months)
Responded to patient calls, identified needs, and provided basic care and comfort.
Education
Degrees, certifications, and relevant coursework
École Supérieure des Sciences et Techniques de la Santé de Sousse
Bachelor's Degree, Pediatric Nursing
2015 - 2015
Obtained a Bachelor's degree in Pediatric Nursing, focusing on the care and treatment of children and infants.
Lycée de Nefta
Baccalauréat, Experimental Sciences
2012 - 2012
Completed the Baccalauréat in Experimental Sciences, which is a prerequisite for higher education in scientific fields.
Availability
Location
TunisiaAuthorized to work in
Social media
Job categories
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