Achref Jandoubi

I am a dedicated Customer Service Specialist with extensive experience in the outsourcing and offshoring industry. My journey began with an Associate's degree in System, Networking, and LAN/WAN Management from Al Khawarizmi Center, which laid the foundation for my technical expertise. Currently, I serve as a Global IT Specialist at SEBN-TN, where I provide technical assistance, ensure the proper functioning of equipment, and collaborate with the Field Support team to resolve user issues efficiently.

Throughout my career, I have honed my skills in communication, teamwork, and critical thinking. My role as a Quality Control Lead at Transcom allowed me to promote open communication and deliver training programs, enhancing team performance. I have also worked as a Product Support Representative, where I resolved customer inquiries and documented technical issues to support product quality. My commitment to customer success drives me to continuously improve and adapt in fast-paced environments.