Open to opportunities

Achref Jandoubi

@achrefjandoubi

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Experienced Customer Service Specialist with a passion for technical support.

Tunisia

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What I'm looking for

I am looking for a role that fosters growth and values customer success.

I am a dedicated Customer Service Specialist with extensive experience in the outsourcing and offshoring industry. My journey began with an Associate's degree in System, Networking, and LAN/WAN Management from Al Khawarizmi Center, which laid the foundation for my technical expertise. Currently, I serve as a Global IT Specialist at SEBN-TN, where I provide technical assistance, ensure the proper functioning of equipment, and collaborate with the Field Support team to resolve user issues efficiently.

Throughout my career, I have honed my skills in communication, teamwork, and critical thinking. My role as a Quality Control Lead at Transcom allowed me to promote open communication and deliver training programs, enhancing team performance. I have also worked as a Product Support Representative, where I resolved customer inquiries and documented technical issues to support product quality. My commitment to customer success drives me to continuously improve and adapt in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Global IT Specialist

Current

SEBN-TN

Apr 2023 - Present (2 years 2 months)

Provide technical assistance to users, ensure proper functioning of equipment, and respond to user requests. Responsible for diagnosing and correcting software and hardware incidents, maintaining data security, and providing internal user training.

Technical Support Incident Management Hardware User Training Data Security Communication Team Collaboration

Quality Control Lead

Transcom

Sep 2022 - Mar 2023 (6 months)

Promote communication and teamwork, deliver training programs, and monitor performance of customer service representatives. Handle escalated calls and assist with performance record maintenance.

Team Leadership Training Delivery Performance Monitoring Customer Service Communication Problem Solving Escalation Management Team Collaboration Quality Assurance

Product Support Representative III

FIS

Jan 2022 - Jun 2022 (5 months)

Respond to customer product inquiries, troubleshoot issues with equipment and software, and document recurring technical issues. Support product quality programs and assist in product development.

Customer Support Troubleshooting Technical Documentation Quality Communication Software Products

Customer Service Specialist

Transcom

Jan 2021 - Jan 2022 (1 year)

Provide superior customer service by responding to inquiries, identifying customer needs, and ensuring satisfaction. Follow communication procedures and guidelines.