Hiba Ayachi
@hibaayachi
Customer operations specialist delivering reliable payment support and efficient resolutions.
TunisiaWhat I'm looking for
I am a detail-oriented customer operations specialist with strong experience in payment support, escalations, and administrative coordination, consistently delivering accurate reporting and confidential handling of sensitive financial information.
I excel under pressure, collaborating across teams to resolve complex payment and account issues, improve customer retention, and maintain compliance and service quality in fast-paced environments.
Experience
Work history, roles, and key accomplishments
VIHandled escalated customer cases across multiple channels, resolving complex issues to improve retention and meet team targets in a high-volume, time-sensitive environment.
Customer Service Representative
Transcom
May 2018 - Dec 2020 (2 years 7 months)
Supported PayPal users by troubleshooting payments, resolving account limitations and transaction discrepancies, and providing accurate policy and refund guidance.
Education
Degrees, certifications, and relevant coursework
Higher Vocational Training Center (Gammarth, Tunis)
Diploma in Vocational Training, Business Administration
2015 - 2018
Completed a Diploma in Vocational Training with a focus on Business Administration from 2015 to 2018.
Higher Institute of Applied Studies, Humanities (Kef, Tunisia)
Diploma in Business English, Business English
2012 - 2015
Earned a Diploma in Business English from 2012 to 2015.
Ahmed Amara Secondary Grammar School (Kef, Tunisia)
Baccalaureate (GSCE), Secondary Education
Completed secondary education and obtained the Baccalaureate (GSCE) in 2011.
Availability
Location
TunisiaAuthorized to work in
Job categories
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