chams eddine hannechi
@chamseddinehannechi
Multilingual Technical Support Specialist providing fast, accurate troubleshooting and payment issue resolution for global customers.
TunisiaWhat I'm looking for
I’m a Multilingual Technical Support Specialist with 5+ years of experience in customer service and operations for international companies. I resolve account and payment-related issues accurately and efficiently, ensuring customer satisfaction through clear communication and effective solutions.
Across roles at PayPal, Transcom, Amazon, and Zalando France, I’ve handled inquiries via chat and email, managed and monitored customer accounts to prevent and resolve issues, and collaborated with cross-functional teams to improve support processes. I’m comfortable working in fast-paced remote environments, communicate fluently in Arabic, French, and English, and apply strong problem solving to deliver excellent customer experiences.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
PayPal
Jan 2022 - Present (4 years 5 months)
Resolved account and payment-related issues accurately and efficiently while ensuring clear customer communication and high satisfaction. Monitored and managed customer accounts and collaborated with cross-functional teams to improve support processes.
Multilingual Customer Operations
Transcom
Jan 2021 - Jan 2022 (1 year)
Handled Arabic, French, and English customer inquiries via chat and email, resolving technical and non-technical issues across multiple platforms. Managed community interactions with policy compliance while maintaining high quality in a multicultural remote environment.
Customer Service Associate
Amazon
Jan 2020 - Jan 2021 (1 year)
Assisted customers with orders, returns, and product-related issues by providing accurate information and timely resolutions. Partnered with internal teams to improve customer experience and support workflows.
French Customer Support Specialist
Zalando France
Jan 2018 - Jan 2020 (2 years)
Provided dedicated email and chat support for French-speaking customers, resolving inquiries related to orders, products, and accounts. Coordinated with internal teams to deliver timely and effective solutions.
Education
Degrees, certifications, and relevant coursework
Smart Plus
Bachelor's Degree
2019 - 2022
Earned a Bachelor's degree at Smart Plus in Bardo, Tunisia from 2019 to 2022.
Availability
Location
TunisiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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