OMoktay metko
@oktaymetko
Multilingual customer support and content quality specialist focused on solutions.
BulgariaWhat I'm looking for
I am a multilingual customer support and content quality specialist with over five years of experience building strong client relationships, resolving issues efficiently, and maintaining clear communication across teams. I bring a calm, solution-oriented approach to customer support, content moderation, and cross-functional collaboration, having worked remotely with international clients and across time zones.
I have a proven track record reviewing and enforcing content guidelines, managing technical and billing inquiries in Turkish and English, and consistently exceeding KPIs such as CSAT and resolution times. I leverage CRM systems like Salesforce, strong attention to detail, and multilingual skills to improve platform integrity and user satisfaction.
Experience
Work history, roles, and key accomplishments
Content Moderation Specialist
Alorica EOOD
Jan 2020 - Jan 2025 (5 years)
Reviewed and enforced content guidelines across ads, livestreams, and posts for the Turkish market (with occasional Spanish, Nordic and German coverage), improving platform integrity through timely, detail-oriented evaluations.
Customer Support Agent
Spotify (via Sutherland Bulgaria)
Jan 2018 - Jan 2020 (2 years)
Served as primary contact for Turkish- and English-speaking customers resolving technical, billing, and account issues, consistently exceeding KPIs including CSAT and resolution times.
Service Crew Member
Six Pence
Jan 2016 - Jan 2018 (2 years)
Delivered fast-paced front-line service, improving customer experience and strengthening teamwork, communication, and problem-solving skills.
Education
Degrees, certifications, and relevant coursework
National Sports Academy Vassil Levski
Bachelor of Science, Kinesiology
2018 - 2020
Completed 64 credit hours toward a Bachelor of Science in Kinesiology between 2018 and 2020.
Yildirim Celebi Mehmet High School
High School Diploma, Literature and Mathematics
2004 - 2008
Completed secondary education with coursework in literature and mathematics from 2004 to 2008.
Tech stack
Software and tools used professionally
Availability
Location
BulgariaAuthorized to work in
Job categories
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