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Yodi Armand

@yodiarmand

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Operations staff at Lion Parcel who managed daily logistics cases and customer complaint updates in Salesforce.

Indonesia

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At Lion Parcel, I handled logistics cases and delivery complaints through an integrated WhatsApp channel, documenting case histories and escalation reports in Salesforce. I updated dozens of customer case statuses per day and coordinated with relevant teams on issue resolution.

At Shopee, I handled user support tickets as a Level 1 agent via Live Chat, using TextBlaze to improve response efficiency. I’ve also processed customer transactions at Bank BPR Bina Sejahtera Insani and used Python for database processing during AI Training with Digitalent Kominfo.

Experience

Work history, roles, and key accomplishments

Customer Service Intern

Bank BPR Bina Sejahtera Insani

Jan 2026 - Mar 2026 (2 months)

Handled customer demand for new account openings, deposit products, and manual interbank transfers. Processed financial product openings, interest calculations, and transfer execution through SIP and MEB systems.

Banking Systems SIP MEB Excel Data Accuracy Customer Service

Operations Staff

Lion Parcel

Dec 2023 - Jan 2026 (2 years 1 month)

Handled high volume of logistics operational cases and delivery complaint claims via WhatsApp. Managed status updates, case history documentation, and escalation reports on Salesforce CRM.

Salesforce Case Management Escalation Reporting Logistics Customer Service

Customer Support Admin

Shopee

Jun 2021 - Oct 2022 (1 year 4 months)

Handled user issue tickets as Level 1 agent via Live Chat, providing customer education and verifying delivery status. Utilized TextBlaze for response efficiency and adapted to CS Inhouse platform.

Live Chat Textblaze Ticket Management Customer Education Logistics Verification

Production Admin

PT Patra Power Nusantara

Aug 2016 - Nov 2016 (3 months)

Monitored factory energy usage efficiency and ensured boiler operational supply needs. Recapitulated production energy data and created coal Shop Orders using IFS system.

IFS Excel Data Entry Document archiving Energy Monitoring