syaila siva fatimah

I am a Support Operations Specialist with extensive experience in managing customer complaints and optimizing operational efficiency. My background includes handling complex payment transactions, conducting data analysis, and collaborating with cross-functional teams to enhance customer experience. I thrive in high-pressure environments, maintaining exceptional SLA performance while delivering actionable insights through comprehensive analysis.

Throughout my career, I have successfully managed customer complaints from various channels, investigated root causes, and provided effective resolutions. My proficiency in MySQL and data reporting has enabled me to execute data extraction and verification for stakeholders, while my collaboration with product and engineering teams has led to improved features and reduced user complaints. I am passionate about using data to drive process improvements and enhance overall operational performance.