Arifa Najwannisa

I’m a Customer Support & Operations Specialist with 3 years of experience delivering fast, SLA-compliant support in high-volume, high-pressure environments. I’m at my best when email communication, ticketing workflows, and clear documentation need to stay accurate under tight deadlines.

At PT. Pan Brothers Tbk and Group (UNIQLO Division), I managed 200+ daily communications across customers and suppliers in 6 countries, handling inquiries, shipment updates, complaints, and urgent escalations. I supported 300+ active orders by coordinating with internal teams and suppliers to ensure smooth workflows and reliable operational updates using SAP ERP.

To protect accuracy and reduce operational errors, I reviewed 100+ monthly invoices and operational records, resolving shipment and documentation issues while maintaining tight turnaround times. I also focused on supplier negotiations and escalation handling to keep service delivery consistent and compliant.

Earlier, I strengthened my communication and data workflow skills through remote work as a Leads Generation Intern, where I collected 50+ leads daily and supported outbound campaigns using Apollo, delivering 3 weekly performance reports. I also built strong customer service fundamentals as an Airport Information Assistant Intern, assisting 500+ passengers/day, using ERP & FIDS systems to manage records, and delivering 17+ daily PA announcements.