Aprilia Fitrie Arlyta

Collaborated with major marketplace partners including TikTok, Lazada, Shopee, BliBli, and Tokopedia to resolve customer complaints and delivery-related issues. Handled and resolved approximately 50-80 escalated cases daily from CS Tier 1, ensuring timely resolution in line with service quality standards.

Handled approximately 80-100 customer inquiries and complaints daily through calls, email, and live chat. Resolved customer concerns and escalated complex cases to relevant teams when issues required further investigation or specialized handling.

Prepared worksheets and learning materials for students according to assigned learning levels. Reviewed and evaluated student worksheets to identify errors and ensure learning progress was properly monitored.

Handled customer inquiries and complaints through Live Chat, SMS, Email, and Line. Escalated complex customer issues to the Tier 2 team for further investigation and resolution.

Monitored product inventory and performed restocking when stock levels were running low. Assisted customers throughout the purchasing process and provided responsive in-store service.

Pursued a Bachelor's degree at the Faculty of Cultural Sciences, Universitas Gadjah Mada, from 2009 to 2014.