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sherly jesica

@sherlyjesica

Customer support specialist at RF Company who handled digital service cases and built a spreadsheet-based ticket review system.

Indonesia

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What I'm looking for

I'm open to remote opportunities.

At RF Company, I handled customer inquiries, complaints, and support requests across digital service channels. I documented cases in Zendesk and LiveChat, escalated complex issues, and monitored follow-up through resolution.

At AMB, I managed customer inquiries and complaints while preparing operational reports. I used Google Sheets and Microsoft Excel to validate service data and identify duplicate records, recurring complaints, and inconsistencies.

I built a simulated Customer Support Ticket Tracking & Smart Review System in Google Sheets and Microsoft Excel. It supports multi-criteria ticket searches and flags duplicate, recurring, follow-up, and potential spam cases.

I also created a Customer & Order Data Management Dashboard to validate sample datasets, connect records, and summarize KPIs. I'm currently pursuing a Bachelor's degree in Information Systems at Universitas Siber Asia.

Experience

Work history, roles, and key accomplishments

Senior Customer Support

RF Company

Jan 2024 - Jan 2026 (2 years)

Handled customer inquiries, complaints, and support requests across digital service channels. Investigated issues, documented cases in Zendesk and LiveChat, and escalated complex cases while collaborating with cross-functional teams.

Zendesk Live Chat Slack Customer Support Complaint Resolution Case Management Escalation Handling Ticket Review Operational Reporting

Senior Customer Service & Data Reporting

AMB

Jan 2021 - Jan 2023 (2 years)

Managed customer inquiries and complaints while preparing daily and periodic operational reports. Organized, reviewed, and validated customer service data using Google Sheets and Microsoft Excel, identifying duplicates and inconsistencies.