Yinka Oyediran

I am a dedicated Customer Service Representative with over eight years of experience in delivering exceptional customer support and fostering strong client relationships. My proven track record includes managing high-volume customer interactions, resolving complex issues, and enhancing customer satisfaction and loyalty. I am skilled in conflict resolution, CRM systems, and effective communication, and I am eager to leverage my expertise in a Customer Support Representative role.

In my current position at Cigna, I manage over 50 customer interactions daily, providing personalized and professional service that enhances customer retention. I also support branch operations and lead team activities, assisting managers in optimizing efficiency and service excellence. My experience at Professional Packaging Systems involved developing strong client relationships and collaborating with internal teams to ensure smooth order processing and accurate inventory control.

Throughout my career, I have prioritized effective communication and empathy in resolving customer complaints, particularly in my role at New Hope Health Services. I believe that educating clients about their options and maintaining open lines of communication are key to enhancing their experience. I am committed to continuous improvement and team development, and I look forward to contributing my skills to a dynamic organization.