Cheryl Cooper

I am a customer service representative with a strong commitment to providing exceptional service. My experience includes managing high volumes of incoming calls and ensuring that customer needs are met efficiently. I pride myself on my active listening skills and effective communication, which have led to a remarkable 98% call quality rating.

Throughout my career, I have been involved in training and onboarding new staff, helping to improve team performance and service delivery. My familiarity with various software systems, including Health Connect and EPIC, allows me to navigate client records and appointment scheduling seamlessly. I am passionate about building strong customer relationships and ensuring a positive experience for every client.