SASelma Ade
@selmaade
Dedicated customer service professional with extensive healthcare experience.
United StatesWhat I'm looking for
I am a dedicated and results-driven Customer Service Professional with extensive experience in the healthcare and insurance sectors. My expertise lies in resolving complex customer issues, processing claims, and ensuring exceptional customer satisfaction. I am adept at managing high volumes of inbound calls while maintaining compliance with HIPAA regulations and company policies.
Throughout my career, I have worked with various organizations, including Centene and Molina Healthcare, where I honed my skills in claims processing and billing dispute resolution. I thrive in fast-paced environments and am committed to enhancing operational efficiency and client experience. My goal is to leverage my expertise in a senior customer service role to make a significant impact on the organization.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Centene
Aug 2024 - Dec 2024 (4 months)
Managed 100-150 inbound patient calls daily, addressing billing inquiries and resolving account discrepancies. Provided HIPAA-compliant support, ensuring the security of sensitive patient information.
Customer Service Representative
Enablx
Feb 2024 - Aug 2024 (6 months)
Delivered professional customer support, handling over 100 inbound calls daily. Assisted customers with Medicare Part C and Part D inquiries, providing accurate policy details and processing insurance claims.
Customer Service Representative
Molina Healthcare
Jun 2023 - Feb 2024 (8 months)
Assisted members with inquiries about insurance policies, claims, and coverage benefits. Resolved complex billing discrepancies and guided customers through the claims process.
Customer Service Representative
Mimatex Integrated LLC
Mar 2017 - Jun 2023 (6 years 3 months)
Managed customer interactions across phone, email, and fax channels. Resolved inquiries efficiently, improving customer satisfaction and retention.
Education
Degrees, certifications, and relevant coursework
Unknown University
Bachelor of Science, Accounting
Obtained a Bachelor of Science in Accounting. This program provided a strong foundation in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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