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Ygor Suster

@ygorsuster

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Account Manager focused on retaining clients and driving revenue growth with data-driven insights.

Brazil

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What I'm looking for

I’m looking for a client-facing role where I can own accounts, improve retention and engagement, and drive revenue with customer behavior analysis. I want a collaborative team that values data, clear communication, and continuous customer experience improvements.

I’m an Account Manager with 6 years of international experience building long-term client relationships and growing revenue through retention, engagement, and performance. Currently, I manage a portfolio of up to 150 clients, partnering with internal teams to continuously improve the customer experience.

My background blends customer behavior analysis, negotiation, and strategic relationship development, especially through high-net-worth client engagement to maximize satisfaction and loyalty. I also bring hands-on experience across the customer lifecycle and B2B outreach, using tools like Hubspot, Intercom, LinkedIn Sales Navigator, Salesforce, and CRMs to execute effectively.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Easygo

Feb 2026 - Present (4 months)

Managed a portfolio of up to 150 clients, focusing on retention, engagement, and revenue growth. Developed strategic relationships and used customer behavior analysis to improve performance and client satisfaction.

Account Management Client Retention Revenue Growth Relationship Building Negotiation Stakeholder Management Customer Engagement

Account Executive

Easygo

Mar 2025 - Feb 2026 (11 months)

Managed the full global customer lifecycle, ensuring quality and efficiency. Assessed client needs, developed strategies, and handled multichannel communications to maximize outcomes.

Account Management Assessing Client Needs Sales Strategy Negotiation Data Analysis Stakeholder Management

Project Coordinator

CRM Design & Diplomacy

May 2021 - Mar 2025 (3 years 10 months)

Coordinated design projects and property staging while strengthening relationships with clients, suppliers, and partners. Prepared project scopes and budgets, monitored execution, and managed financial tracking and expense processes.

CRM Administration HubSpot Intercom LinkedIn Sales Navigator Salesforce Project Coordination Budgeting Stakeholder Management

Business Development Executive

Nube

Jan 2017 - Dec 2019 (2 years 11 months)

Prospected and developed new B2B clients, improving commercial outreach and marketing processes. Managed internal data and supported process organization to strengthen go-to-market execution.

Business Development Data Management

Student Services Intern

Consultat

Jul 2016 - Dec 2016 (5 months)

Supported students at the start of their careers by aligning them with relevant market opportunities. Assisted with student onboarding and early-career guidance to help connect them to pathways.

Student Services Career Services Onboarding & Support Early Careers