Yewila Mulyata

Supervised and guided field sales representatives to consistently meet individual and team sales targets. Implemented sales plans, tracked performance using KPIs, and provided coaching to enhance team effectiveness and customer satisfaction.

Managed daily customer interactions for walk-in and call-in clients, ensuring exceptional service delivery and operational efficiency. Coordinated fleet maintenance, office procurement, and logistics while actively participating in sales plan development and execution.

Served as the primary point of contact for customers, fostering strong relationships and managing existing accounts while cultivating new ones. Monitored market competition, supervised wholesale pricing strategies, and developed advertising and promotion initiatives.

Interacted directly with customers to ensure a satisfactory shopping experience and collaborated with sales and marketing teams on campaign conceptualization. Monitored customer feedback, represented the company at events, and consistently met Key Performance Indicator targets.

Provided comprehensive information to customers regarding mail regulations, postage rates, and post office box services. Operated postage cancelling devices, sorted incoming and outgoing mail, and conducted additional services including RTSA transactions.

Proactively cultivated new accounts within a designated territory in a business-to-business sales environment, demonstrating proficiency in rapport building. Conducted effective presentations, engaged in phone prospecting, and served as a primary customer contact to successfully foster new business development.

Completed a Bachelor of Arts in Business Studies, with coursework undertaken at the Zambia Center for Accountancy Studies in Lusaka. The comprehensive curriculum covered key areas such as Thematic Independent Study, Managing Strategy, and International Business Management. Additionally, studies included Small Business Development, providing a well-rounded understanding of business operations.

Obtained a Certificate in Hisense Brand knowledge, specializing in televisions, home appliances, and mobile phones. This training provided in-depth understanding of Hisense product features, technologies, and brand positioning. The certification enhanced my ability to effectively promote and sell Hisense products.

Completed a Certificate in Insurance Covering, gaining essential knowledge of insurance principles and practices. The program focused on various types of insurance products, policies, and regulatory frameworks. This certification provided a solid understanding of the insurance sector.

Earned a Diploma 1 in Sales and Marketing Management, accredited by ABMA. The curriculum developed core competencies in sales techniques, market analysis, and strategic marketing planning. This diploma provided a foundational understanding of effective sales and marketing strategies.

Acquired a Diploma in Sales and Marketing Management, focusing on fundamental principles and practical applications in the field. The program equipped me with essential skills in market analysis, sales strategies, and effective customer relationship building. This education provided a strong foundation for a career in sales and marketing.