Open to opportunities

Chisenga Chabala

@chisengachabala

Message

Business development and sales leader driving revenue growth.

Zambia

Message

What I'm looking for

I seek a senior sales or business development role where I can drive revenue growth, manage strategic accounts, lead cross-functional teams, and build long-term client partnerships in a performance-driven culture.

I am a results-driven Business Development and Sales Leader with over 8 years of progressive experience across telecommunications, fintech, retail, and SME banking sectors. I hold an MSc in Marketing Management and am a member of the Zambia Institute of Marketing.

I have a proven track record in new business development, account expansion, contract negotiation, and churn reduction, including acquiring major contracts and securing high-value deals such as a ZMW 4.8 million contract. I have managed portfolios of embassies, NGOs, public institutions, and large corporate clients, achieving measurable revenue growth and 0% churn in key accounts.

I collaborate across marketing, product development, and customer service to align sales strategies with client needs, lead teams to improve performance, and implement customer loyalty initiatives that drive long-term retention and profitability.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Beyond Thinking Limited

Aug 2025 - Present (6 months)

Identify and develop new business opportunities, build long-term client and partner relationships, and execute strategic sales plans to exceed revenue targets while negotiating contracts to maximise profitability.

Business Development Sales Strategy Contract Negotiation Client Relations Strategic Partnerships Cross Functional Collaboration

Key Accounts Manager

Airtel Networks PLC

Dec 2022 - Jun 2025 (2 years 6 months)

Managed portfolios of embassies, NGOs and public institutions, drove revenue through cross-selling and upselling, achieved 0% churn, and closed a greenfield contract worth ZMW 4.8 million.

Key Account Management Revenue Growth Cross Selling Contract Management Strategic Planning Stakeholder Management

Senior Sales & Key Account Manager

Cellulant Zambia Limited

Aug 2020 - Nov 2022 (2 years 3 months)

Led acquisition and retention of major clients including PUMA Energy and Engen, facilitated an MOU with Citibank for merchant acquisition, and strengthened relationships to drive transaction volumes and revenue growth.

Key Account Management Client Acquisition Partnership Development Revenue Growth Negotiation Relationship Management

Sales & Marketing Manager

Superior Furnishers Zambia Limited

Jan 2019 - Jun 2020 (1 year 5 months)

Developed and executed marketing strategies, managed customer accounts worth K7 million, acquired high-profile clients, and implemented loyalty and staff development initiatives to improve performance.

Sales Management Marketing Strategy Account Management Client Acquisition Loyalty Programs Team Leadership Training Development

Accounts Relationship Manager

FINCA Zambia

Jun 2015 - Jul 2018 (3 years 1 month)

Served as primary contact for SME key accounts, built strong client relationships, negotiated contracts, and forecasted and tracked quarterly sales and annual forecasts to drive revenue and satisfaction.

Relationship Management SME Sales Forecasting Contract Negotiation Account Management Performance Tracking