Tembani DokoweTD
Looking for a job

Tembani Dokowe

@tembanidokowe

Knowledgeable and dedicated customer service professional.

Zambia
Message

What I'm looking for

Seeking a challenging role that leverages my customer service skills and experience to drive business growth and customer satisfaction.

As a customer service professional with over 3 years of experience, I have developed a strong passion for delivering exceptional customer experiences. With a solid background in customer relationship management, data entry, and quality assurance, I am confident in my ability to maintain customer satisfaction and contribute to company success.

Throughout my career, I have demonstrated my ability to work well under pressure, think critically, and provide timely solutions to customer complaints. My proficiency in Microsoft software, CRM software, and data evaluation has enabled me to streamline processes and optimize results.

I am a team player with excellent communication skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.

Experience

BL
Current

Customer Service Representative

Bridging Gap Solutions Limited

Nov 2023 - Present (7 months)

Managed large amounts of incoming calls, identified and assessed customers' needs to achieve customer satisfaction, and provided accurate information using the right methods/tools.

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