Tembani Dokowe
@tembanidokowe
Knowledgeable and dedicated customer service professional.
ZambiaWhat I'm looking for
As a customer service professional with over 3 years of experience, I have developed a strong passion for delivering exceptional customer experiences. With a solid background in customer relationship management, data entry, and quality assurance, I am confident in my ability to maintain customer satisfaction and contribute to company success.
Throughout my career, I have demonstrated my ability to work well under pressure, think critically, and provide timely solutions to customer complaints. My proficiency in Microsoft software, CRM software, and data evaluation has enabled me to streamline processes and optimize results.
I am a team player with excellent communication skills, and I thrive in fast-paced environments where no two days are ever the same. I am excited to bring my skills and experience to a new role and contribute to the success of a dynamic team.
Experience
Customer Service Representative
Bridging Gap Solutions Limited
Nov 2023 - Present (7 months)
Managed large amounts of incoming calls, identified and assessed customers' needs to achieve customer satisfaction, and provided accurate information using the right methods/tools.
Direct Sales Agent
Liquid Telecom
Jan 2020 - Jun 2020 (5 months)
Proactively sold Gpon (Gigabit Passive Optical Networks), achieved set sales targets, and ensured sustained Gpon business growth.
Customer Care Executive
Ison Xperiences
Jun 2021 - Oct 2023 (2 years 4 months)
Ensured delivery of exceptional customer service to customers as per the respective client's SLA, built rapport with customers, and imparted correct product and services information.
Store Assistant
Yalelo Limited
Mar 2019 - Dec 2019 (9 months)
Attended to an average of 100 walk-in customers daily and maintained store operations.
Received customers and suppliers, created and maintained accounting records, and collected payment by cash, cheque or credit.
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