Yelmiza Iqbal

Deliver high-quality customer support by handling enquiries, resolving issues, and managing complaints in a professional manner.
• Provide first-line technical support for mobile & broadband, diagnosing service and connectivity issues and guiding customers through effective solutions.
• Advise customers on relevant products and services, supporting sales and retention targets.

• Managed daily restaurant operations, coordinated shift schedules, and ensured efficient workflow in a fast-paced environment.
• Supervised staff performance, handled customer enquiries and resolved issues to ensure high satisfaction scores.
• Trained and onboarded new staff members to company standards.

Conducted outbound sales (cold calling, door‑to‑door, B2B) and executed marketing campaigns to generate leads and acquire customers, consistently exceeding sales targets through tailored product solutions.

Ran cold‑calling campaigns to promote a new course, generating leads and engaging stakeholders while strengthening communication and persuasion skills through outreach and debates.

Grade: Distinction

Completed a Master of Business Administration with Distinction, focusing on core management and business administration topics.

Short practical course in digital marketing covering SEO, social media marketing, email marketing, inbound marketing, and Google Analytics.

Grade: Distinction

Completed a Bachelor of Business Administration with Distinction, covering foundational business and management subjects.

Intensive program focused on digital leadership skills relevant to business and digital transformation.