Hitesh Makhija
@hiteshmakhija
Sales and customer service professional driving results and client satisfaction.
What I'm looking for
I am a results-driven sales and customer service professional with over 4 years of experience delivering exceptional customer experiences and consistently surpassing sales objectives. I excel at building and sustaining strong client relationships, identifying customer needs, and crafting effective solutions that drive business growth.
My background includes roles as a Brand Representative, Samsung Experience Consultant, and Customer Service Representative where I developed expertise in customer relationship management, retention strategies, and team collaboration. I have a proven track record of leading teams to achieve superior results and possess strong interpersonal and problem-solving skills.
I bring proficiency in Microsoft Office (Word, Excel, PowerPoint), solid data analysis and presentation skills, and fluency in English and Hindi. I am seeking challenging opportunities where I can leverage my sales and customer service experience to enhance customer satisfaction and contribute to company growth.
Experience
Work history, roles, and key accomplishments
Provided customer experience and service at Apple since July 2024, resolving issues, advising customers on products, and contributing to store sales and satisfaction metrics.
Served as a Samsung Experience Consultant from October 2020 to June 2024, driving sales, assisting customers with device selection and support, and helping the team achieve store performance targets.
Customer Service Representative
Vkalp
Jan 2019 - Jan 2020 (1 year)
Worked as a Customer Service Representative in 2019–2020, handling customer inquiries, resolving issues, and contributing to improved customer satisfaction and retention.
Brand Representative
iPro
Represented the iPro brand in sales activities, consistently meeting or exceeding sales targets while delivering high-quality customer service and building strong client relationships.
Education
Degrees, certifications, and relevant coursework
Jaipur National University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration focusing on business fundamentals and management principles.
Jaipuria Vidyalaya, Jaipur
Higher Secondary Certificate (10+2), General Studies
Completed higher secondary education (10+2) under the CBSE curriculum.
Availability
Location
Authorized to work in
Job categories
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