Open to opportunities

Shweta Bhatnagar

@shwetabhatnagar2

Message

Result-oriented professional with 6 years in client relationship management.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in client relationship management and business development while fostering a collaborative and growth-oriented company culture.

I am a result-oriented professional with over 6 years of experience in Client Relationship, Sales & Marketing, and Business Development, primarily within the banking and automobile sectors. My career has been marked by a commitment to excellence in branch sales and operations, where I have successfully developed procedures and service standards that drive business success.

Throughout my career, I have honed my interpersonal, analytical, leadership, and organizational skills. My experience includes managing customer care operations at leading organizations such as Maruti Suzuki and ABN AMRO Bank, where I focused on resolving customer queries, enhancing service quality, and ensuring compliance with operational standards. I take pride in my ability to build and maintain strong relationships with clients, contributing to improved productivity and customer satisfaction.

My educational background includes an MBA from N.I.E.C., and I have been recognized for my achievements, including being a merit list holder in an aptitude test conducted by Wigan & Leigh College, London. I am passionate about training and development, and I continuously strive to exceed expectations in every role I undertake.

Experience

Work history, roles, and key accomplishments

Customer Care Manager

Maruti Suzuki

Oct 2009 - Jun 2011 (1 year 8 months)

Managed branch operations, resolved customer queries, and coordinated with the sales department and head office. Ensured compliance and maintained high standards of customer service, including tracking and resolving escalated issues.

Customer Service Compliance Customer Relationship Management

Customer Care Officer

ABN AMRO Bank

Sep 2006 - Feb 2009 (2 years 5 months)

Maintained strong inter-personnel relationships, improved branch productivity, and ensured adherence to operational standards and audit recommendations. Addressed client needs, built financial plans, and implemented client retention strategies.

Client Relationship Management Financial Planning Sales Growth Account Management Cross Selling Customer Service

Teller

HDFC Bank

Jul 2005 - Sep 2006 (1 year 2 months)

Responsible for handling cash and banking transactions for customers. Ensured accuracy and efficiency in all teller operations.

Banking Operations Customer Service Financial Services

Education

Degrees, certifications, and relevant coursework

N.I.E.C.

Master of Business Administration, Business Administration

Completed a Master of Business Administration from N.I.E.C., affiliated to U.P. Technical University, Lucknow. The program provided a comprehensive understanding of business management principles and practices.