Shweta Bhatnagar
@shwetabhatnagar2
Result-oriented professional with 6 years in client relationship management.
IndiaWhat I'm looking for
I am a result-oriented professional with over 6 years of experience in Client Relationship, Sales & Marketing, and Business Development, primarily within the banking and automobile sectors. My career has been marked by a commitment to excellence in branch sales and operations, where I have successfully developed procedures and service standards that drive business success.
Throughout my career, I have honed my interpersonal, analytical, leadership, and organizational skills. My experience includes managing customer care operations at leading organizations such as Maruti Suzuki and ABN AMRO Bank, where I focused on resolving customer queries, enhancing service quality, and ensuring compliance with operational standards. I take pride in my ability to build and maintain strong relationships with clients, contributing to improved productivity and customer satisfaction.
My educational background includes an MBA from N.I.E.C., and I have been recognized for my achievements, including being a merit list holder in an aptitude test conducted by Wigan & Leigh College, London. I am passionate about training and development, and I continuously strive to exceed expectations in every role I undertake.
Experience
Work history, roles, and key accomplishments
Customer Care Manager
Maruti Suzuki
Oct 2009 - Jun 2011 (1 year 8 months)
Managed branch operations, resolved customer queries, and coordinated with the sales department and head office. Ensured compliance and maintained high standards of customer service, including tracking and resolving escalated issues.
Customer Care Officer
ABN AMRO Bank
Sep 2006 - Feb 2009 (2 years 5 months)
Maintained strong inter-personnel relationships, improved branch productivity, and ensured adherence to operational standards and audit recommendations. Addressed client needs, built financial plans, and implemented client retention strategies.
Teller
HDFC Bank
Jul 2005 - Sep 2006 (1 year 2 months)
Responsible for handling cash and banking transactions for customers. Ensured accuracy and efficiency in all teller operations.
Education
Degrees, certifications, and relevant coursework
N.I.E.C.
Master of Business Administration, Business Administration
Completed a Master of Business Administration from N.I.E.C., affiliated to U.P. Technical University, Lucknow. The program provided a comprehensive understanding of business management principles and practices.
AUAllahabad University
Bachelor of Commerce, Commerce
Obtained a Bachelor of Commerce degree from Allahabad University. This program focused on fundamental concepts in commerce and business.
C.B.S.E Board
Intermediate, General Studies
Completed Intermediate education through the C.B.S.E Board. This level of study prepared for higher education.
C.B.S.E. Board
High School, General Studies
Finished High School education under the C.B.S.E. Board. This foundational education covered a broad range of subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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