joy kamble

I am a dedicated Senior Customer Relation Advisor with over two years of experience in managing high-value client relationships. My role at Tech Mahindra allowed me to build and maintain strong connections with clients, addressing their inquiries and needs effectively. I excelled in handling inbound and outbound calls, utilizing troubleshooting techniques to resolve service-related issues, and promoting contract upgrades. My commitment to customer satisfaction led to a consistent conversion of 20% of incoming calls into potential sales leads, significantly contributing to monthly sales targets.

In my subsequent role at Vodafone India, I managed broadband activation processes, ensuring seamless service setup for customers. I provided expert guidance on broadband plans and collaborated with internal departments to optimize workflows, reducing activation turnaround time. My experience also includes training and mentoring junior advisors, tracking key customer service metrics, and providing detailed performance reports. I am passionate about enhancing customer experiences and continuously seek opportunities for professional growth.