Open to opportunities

Shubham Singhal

@shubhamsinghal

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Results-driven Customer Success Advisor with a passion for client relationships.

India

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What I'm looking for

I am looking for a role that fosters growth, values client relationships, and promotes teamwork.

I am a results-driven Customer Success Consultant with over three years of experience in client servicing. My passion lies in fostering strong, consultative relationships with clients, ensuring their needs are understood and addressed effectively. I pride myself on my exceptional organizational skills and meticulous attention to detail, which have contributed to my proven track record of enhancing client experiences and delivering tailored solutions.

In my current role at Zomato Pvt. Ltd., I was promoted within a month for outstanding performance, maintaining a 99% customer satisfaction rating. My experience spans various roles, including consulting for GEMS Education and Kingston University, where I strengthened employer ties and led placement drives. I have also worked as a Customer Service Advisor, where I addressed banking queries and ensured exceptional service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Consultant

Current

Zomato Pvt. Ltd.

Jan 2025 - Present (4 months)

Promoted within 1 month for outstanding performance in a customer success role. Handled inquiries via chat, call, and email, maintaining a 99% customer satisfaction rating. Assisted food delivery and restaurant partners, ensuring smooth operations.

Customer Service Communication Client Relationship Management Performance Metrics Problem Solving Organizational Skills

Consultant

GEMS Education

Mar 2024 - Mar 2024 (0 months)

Assisted prospective students and families through the application process, providing tailored insights on school programs. Managed design projects and ensured brand consistency.

Project Management Branding Communication

Consultant - Placements & Corporate Relations

IIAD Kingston University

Oct 2023 - Nov 2023 (1 month)

Strengthened employer ties to enhance student placements, led placement drives, and organized workshops. Provided mentorship and tracked outcomes to represent the college effectively.

Mentorship Networking Communication

Customer Service Advisor

Teleperformance

Jul 2023 - Sep 2023 (2 months)

Handled US customer calls regarding banking queries, ensuring satisfaction through effective issue resolution. Maintained compliance and quality standards while identifying cross-selling opportunities.

Customer Service Compliance Cross Selling Communication Problem Solving Quality Assurance

Implementation Specialist

Cafe24 India Solutions Pvt. Ltd.

Jan 2022 - Jun 2023 (1 year 5 months)

Built relationships with international clients, resolving issues and enhancing experiences. Collaborated with teams to deliver solutions and mentored new members on communication and task management.

Client Relationship Management Project Management Team Collaboration Communication Mentorship Problem Solving Client Engagement

Customer Experience Specialist

Lenskart Solutions Pvt. Ltd.

Jul 2020 - Jul 2021 (1 year)

Identified customer needs and recommended products, processed orders efficiently, and engaged proactively with customers. Analyzed feedback to improve service quality and maintained high service standards.

Customer Engagement Order Processing Client Relationship Management Communication Problem Solving KPI Tracking