Shiva Singh

I am a dynamic and detail-oriented professional with over 3 years of experience in customer service and property management. My expertise lies in conflict resolution, process optimization, and customer engagement, consistently exceeding KPIs. I am proficient in various CRM tools such as Salesforce, Zoho, and Zendesk, as well as property management platforms like Buildium and Guesty. My proven track record in driving operational efficiency and enhancing customer satisfaction is a testament to my dedication and skill.

In my recent role as a Senior Customer Executive at Teleperformance for Vodafone UK, I spearheaded high-priority escalations, achieving a remarkable 90% resolution success rate and significantly boosting customer loyalty. I streamlined workflows in collaboration with cross-functional teams, which resulted in a 25% reduction in ticket resolution times. My proactive engagement strategies helped exceed NPS targets by 12%, and I contributed to team KPI success by mentoring colleagues and enhancing quality benchmarks.

Throughout my career, I have been recognized for my ability to deliver outstanding customer support and implement effective solutions that drive results. I am now seeking to contribute my strategic insights and skills to a forward-thinking organization that values customer engagement and operational excellence.