At Call Expert, I made inbound and outbound calls to engage leads and customers, then booked and confirmed appointments for the team. I recorded call notes in Zendesk, HubSpot, and other CRM tools, and followed up on pending leads and cases.
At Oxbow Lake Hotel, I supervised front-desk phone and in-person operations while handling enquiries, reservations, bookings, and guest concerns. I helped maintain over 90% guest satisfaction, coached team members on call handling and follow-up, and coordinated with internal teams and vendors to resolve concerns.
