Open to opportunities

Kareem Toluwalope

@kareemtoluwalope

I'm an empathetic and result driven individual. I take pride in solving my clients issues quickly without any delay.

What I'm looking for

I’m looking for a role where I can own customer experience end-to-end—managing CRM, calendars, and client communication—while supporting lead generation and follow-ups across US, UK, and Canada business hours.

I'm patient, I'm calm and I'm empathetic. I apply these three in my day to day job. I help my employers retain their customers and also have success in convincing new clients to trust us with the job given to us(my current company)

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Landscape International School

Jan 2022 - Present (4 years 6 months)

Handled 60+ customer and parent inquiries weekly via phone, email, and in-person service while maintaining a 95%+ satisfaction rate. Reduced average response time by 30% by redesigning internal communication workflows and maintained accurate digital record-keeping and reporting, partnering with internal teams to resolve escalated issues.

Customer Support Client Relations Phone Support Email Support Stakeholder Communication Workflow Redesign Digital Records Escalation Handling Response Times

Virtual Assistant

Intelligent Royal School

Jan 2017 - Dec 2021 (4 years 11 months)

Managed calendars, inboxes, and appointment scheduling for multiple stakeholders, coordinated virtual meetings, and produced reports, presentations, and documentation. Improved administrative efficiency by 35% through streamlined, tool-based workflows and maintained 99% accuracy in data entry and records management, supporting project coordination using ClickUp and Trello with Google Workspace.

Inbox Management Calendar Management Appointment Scheduling Meeting Coordination Data Entry Records Management Project Coordination ClickUp Trello Google Workspace Documentation Workflow Automation

Lead Generation & Sales Specialist

Archwood Montessori School

Jan 2013 - Dec 2016 (3 years 11 months)

Generated and qualified 150+ leads per month through outbound prospecting and referrals, growing enrollment/sales opportunities by 25% via targeted outreach. Booked and confirmed appointments with a 20%+ conversion rate, tracked and reported on the lead pipeline using CRM systems, and built client relationships to support retention and repeat business.