Open to opportunities

Victoria Bipnelo

@victoriabipnelo

Message

Dedicated Virtual Assistant and customer service professional focused on client communication and scheduling.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own client communication, appointment scheduling, and CRM/admin support—using tools like HubSpot, Zoho CRM, and Google Workspace—to ensure fast, organized, and professional customer experiences.

I’m a dedicated Virtual Assistant and Customer Service Professional with years of experience supporting client communication, scheduling coordination, and administrative operations. I manage high volumes of customer inquiries, coordinate appointments, maintain CRM records, and deliver excellent customer experiences through strong communication, organization, and multitasking.

I’ve supported guests and clients as a receptionist and front desk assistant, handling phone and email inquiries, reservations, booking updates, cancellations, and rescheduling while keeping accurate records in administrative systems. I work confidently with remote collaboration tools including HubSpot, Zoho CRM, Google Workspace, Zoom, and scheduling platforms like Calendly, plus Microsoft Office, Microsoft Teams, and Canva.

Experience

Work history, roles, and key accomplishments

Receptionist

Enland Suite and Apartment

Jan 2025 - Jan 2025 (0 months)

Managed phone calls, emails, and guest inquiries while coordinating reservations, scheduling, and service requests. Maintained accurate customer records and efficiently handled booking cancellations, rescheduling, and updates.

Customer Service Scheduling Administrative Support Re Bookings

Receptionist

Emerald Hotel

Jan 2022 - Jan 2023 (1 year)

Served as the primary point of contact for guests, handling inquiries and reservations. Managed bookings and customer communications, maintained accurate interaction records, and resolved guest concerns to ensure positive service experiences.

Guest Relations Reservations Management Customer Communications Record keeping Administrative Coordination Data Management

Front Desk Assistant

Ministry of Health

Jan 2020 - Jan 2021 (1 year)

Scheduled appointments and coordinated communication between visitors and departments. Managed high volumes of daily inquiries, directed requests appropriately, and maintained organized administrative records with supporting data entry and tracking.

Appointment Management Customer Service Administrative Support Data Entry Documentation Record Management

Waitress / Reception Assistant

Mao Chinese Restaurant

Jan 2017 - Jan 2019 (2 years)

Provided customer service in a fast-paced hospitality environment while assisting with reservations and service coordination. Built positive guest relationships to support repeat visits and improved the overall customer experience.

Customer Service Hospitality Support Fast Paced Environment Communication Service Coordination