Looking for a job

Rebecca Ukoben

@rebeccaukoben

Customer Service Representative at AT&T who resolved customer issues and booked 900 appointments in a month.

At AT&T (USA), I handled customer calls about mobile plans and telecom products, tracked cases through resolution, and escalated complex issues. I also scheduled 900 appointments in a month against a target of 800.

At Stanbic IBTC, I answered questions about banking products and followed up with customers, including helping retain a client concerned about withdrawing pension savings. At Presidential Hotel, I supported guests with reservations, service requests, and billing concerns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

AT&T

Mar 2025 - Jun 2026 (1 year 3 months)

Handled around 100 customer calls a day, resolving issues and tracking cases in ticketing and CRM systems. Scheduled appointments and achieved 900 appointments in a month against a target of 800.

Customer Service Inbound Calls Outbound Calls Ticketing Systems CRM Appointment Setting Case Management Escalation Management Communication Skills

Telesales Executive

Stanbic IBTC

Sep 2022 - Feb 2025 (2 years 5 months)

Handled 100+ inbound and outbound calls daily, resolving account questions and providing product information. Retained at-risk customers and generated leads through effective follow-ups.

Telesales Inbound Calls Outbound Calls Lead Generation Customer Retention Objection Handling CRM Communication Skills

Customer Support Officer

Presidential Hotel

Aug 2021 - Aug 2022 (1 year)

Provided customer support to guests, handling inquiries on reservations, pricing, and check-in procedures. Resolved complaints and maintained accurate records in hotel management systems.

Customer Support Reservations Complaint Resolution Hotel Management Software Communication Skills