At Consumer Opportunity, I handle inbound and outbound customer calls, resolve inquiries, and book follow-up appointments. I keep CRM records up to date during live conversations and coordinate with internal teams on customer requests and scheduling.
As a Freelancer Virtual Assistant, I managed calendars, scheduling, and correspondence, and used Trello, Asana, and Google Workspace to track tasks and follow-ups across projects.
At Lagos Hilton Hotel, I handled guest bookings and inquiries in a high-traffic front-desk environment. At Platinum Mortgage Bank, I supported customer accounts and processed sensitive documentation in a regulated environment.
