Yashal Anees
@yashalanees
Customer Support & B2C Sales specialist delivering UK client success and converting leads into bookings.
PakistanWhat I'm looking for
I’m a results-driven Customer Support & Sales Specialist with proven experience handling inbound and outbound calls, live chat, and email support for UK-based travel clients. I focus on complaint handling, lead conversion, and CRM-driven follow-ups to consistently exceed targets.
In my current role as an Umrah Consultant (Sales & Customer Service Representative), I deliver end-to-end service for Umrah packages—coordinating flights, hotels, visas, and transportation—while managing client accounts across multiple channels. I’ve been consistently meeting and exceeding sales targets, achieving 4–5 sales per month and generating approximately £10,000 in revenue and £3,000 in profit.
Previously, as a Travel Consultant (Customer Service & B2C Sales) at Travelley UK, I converted leads into confirmed bookings and achieved monthly sales targets with ~£1,500 monthly profit, operating in UK time zones for seamless communication. I also freelance in client acquisition via Upwork, closing 2–3 clients per month and using Google Sheets, Trello, and CRM-style tracking to optimise outreach.
Experience
Work history, roles, and key accomplishments
Umrah Consultant
Ihram Travel
Nov 2025 - Apr 2026 (5 months)
Provided end-to-end customer service for Umrah packages, handling inbound and outbound calls, emails, and chat inquiries. Met and exceeded sales targets (4–5 sales/month), generating ~£10,000 revenue and ~£3,000 profit while managing CRM records and follow-ups.
Client Acquisition Specialist
Remote Accounting Professional
Dec 2023 - Dec 2025 (2 years)
Wrote and submitted targeted proposals to acquire clients across customer service, admin support, and sales roles. Closed an average of 2–3 clients per month (monthly project value $300–$800) by managing lead tracking in Google Sheets/Trello and maintaining professional email and messaging outreach.
Travel Consultant
Travelley UK
Jul 2023 - Mar 2024 (8 months)
Delivered inbound and outbound support for UK-based clients via calls, email, and live chat. Converted leads into confirmed bookings, reaching monthly sales targets and generating ~£1,500 monthly profit by managing pipelines in CRM tools and scheduling follow-ups.
Education
Degrees, certifications, and relevant coursework
Lahore University of Management & Technology
Bachelor of Professional Studies, Information Technology
2021 - 2025
Completed a BS in Professional Studies with a major in Information Technology and a minor in Project Management.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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