Open to opportunities

cynthia grace azeem

@cynthiagraceazeem

Message

Dynamic professional with extensive experience in Customer Service, Virtual Assistance, and Sales.

Pakistan

Message

What I'm looking for

Seeking a challenging and growth-oriented role that aligns with my passion for customer service and sales.

As a seasoned professional with over 5 years of experience in customer service, virtual assistance, and sales, I have developed a diverse skill set that enables me to drive business growth and provide top-notch administrative support. My expertise in leveraging digital marketing and SEO strategies has allowed me to enhance brand visibility and client engagement. I am proficient in CRM systems and major airline reservation systems, including Amadeus and Abacus.

Throughout my career, I have built strong customer relationships, optimized processes, and contributed to overall business success. I am now seeking to apply my skills in a challenging and growth-oriented role that aligns with my passion for customer service and sales.

With a strong educational background in Travel and Tourism Management and a proven track record of driving sales growth, I am confident in my ability to make a valuable contribution to any organization. I am a dynamic and results-driven individual with excellent communication and time management skills, and I am excited to take on new challenges and opportunities.

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Experience

Work history, roles, and key accomplishments

Current

SEO Specialist (OJT)

Current

Picksentials

Aug 2023 - Present (2 years 3 months)

Conducted keyword research and assisted in content optimization to improve search engine rankings. Monitored website performance using SEO tools and provided insights for improvement.

SEO Keyword Research Content Engineering

Digital Marketing Agent

Work n Solution

Jun 2023 - Aug 2023 (2 months)

Responded to customer inquiries and provided solutions via email and live chat for clients in Canada, Australia, the US, and the UK. Assisted in managing digital marketing campaigns and client communications.

Digital Marketing Customer Management Email Live Chat

Front Desk Officer

GreenBay Hotel

Jul 2012 - Aug 2013 (1 year 1 month)

Handled guest check-ins, inquiries, and complaints, ensuring exceptional customer service. Managed reservations and communicated with guests to resolve issues promptly.

Customer Service Reserving

Sales Agent & Account Executive

SSI (Super Sonic Inc.)

Oct 2003 - Sep 2005 (1 year 11 months)

Established and maintained effective partnerships with client travel agencies (IATA/NON-IATA). Coordinated with senior executives and decision-makers to align services with client needs.

Travel

Customer Service / Sales Representative

Sykes Asia Philippines

Jun 2003 - Oct 2003 (4 months)

Provided customer support by addressing inquiries via phone and email. Logged customer interactions in CRM software and escalated issues as needed.

Customer Support CRM Software

Reservation/Ticketing and Accounting

J & J Travel & Tours

Apr 2002 - Jun 2003 (1 year 2 months)

Processed travel reservations using Amadeus and Abacus ticketing systems. Provided exceptional customer service by answering inquiries and handling bookings.

Travel Customer Service

Revenue Accounting Staff (OJT)

Japan Airlines Co., Ltd.

May 2001 - Apr 2002 (11 months)

Assisted with Airline Billing Analysis and organized financial documentation. Supported BSP (Bank Settlement Plan) processes to ensure timely reconciliation of transactions.

Billing