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@cynthiagraceazeem
Dynamic professional with extensive experience in Customer Service, Virtual Assistance, and Sales.
As a seasoned professional with over 5 years of experience in customer service, virtual assistance, and sales, I have developed a diverse skill set that enables me to drive business growth and provide top-notch administrative support. My expertise in leveraging digital marketing and SEO strategies has allowed me to enhance brand visibility and client engagement. I am proficient in CRM systems and major airline reservation systems, including Amadeus and Abacus.
Throughout my career, I have built strong customer relationships, optimized processes, and contributed to overall business success. I am now seeking to apply my skills in a challenging and growth-oriented role that aligns with my passion for customer service and sales.
With a strong educational background in Travel and Tourism Management and a proven track record of driving sales growth, I am confident in my ability to make a valuable contribution to any organization. I am a dynamic and results-driven individual with excellent communication and time management skills, and I am excited to take on new challenges and opportunities.
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Work history, roles, and key accomplishments
Picksentials
Aug 2023 - Present (2 years 3 months)
Conducted keyword research and assisted in content optimization to improve search engine rankings. Monitored website performance using SEO tools and provided insights for improvement.
Work n Solution
Jun 2023 - Aug 2023 (2 months)
Responded to customer inquiries and provided solutions via email and live chat for clients in Canada, Australia, the US, and the UK. Assisted in managing digital marketing campaigns and client communications.
GreenBay Hotel
Jul 2012 - Aug 2013 (1 year 1 month)
Handled guest check-ins, inquiries, and complaints, ensuring exceptional customer service. Managed reservations and communicated with guests to resolve issues promptly.
SSI (Super Sonic Inc.)
Oct 2003 - Sep 2005 (1 year 11 months)
Established and maintained effective partnerships with client travel agencies (IATA/NON-IATA). Coordinated with senior executives and decision-makers to align services with client needs.
Sykes Asia Philippines
Jun 2003 - Oct 2003 (4 months)
Provided customer support by addressing inquiries via phone and email. Logged customer interactions in CRM software and escalated issues as needed.
J & J Travel & Tours
Apr 2002 - Jun 2003 (1 year 2 months)
Processed travel reservations using Amadeus and Abacus ticketing systems. Provided exceptional customer service by answering inquiries and handling bookings.
Japan Airlines Co., Ltd.
May 2001 - Apr 2002 (11 months)
Assisted with Airline Billing Analysis and organized financial documentation. Supported BSP (Bank Settlement Plan) processes to ensure timely reconciliation of transactions.
Degrees, certifications, and relevant coursework
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