Ali Kazmi

I am a dynamic, customer-focused professional with extensive experience in travel consulting, inbound sales, and pensioner support, known for resolving complex queries with empathy, accuracy, and professionalism. I consistently deliver personalized service across chat, email and phone, leveraging CRM platforms, SAP ERP, and GDS systems to manage end-to-end bookings, pension facilitation, and high-volume inquiries.

Throughout my career I have improved customer satisfaction and retention by handling escalations, promoting upsells, and maintaining accurate client records, while contributing to revenue growth and service transparency through reporting and system integrations. I seek to bring my solution-oriented mindset, clear communication, and adaptability to a forward-thinking organization where customer experience is a top priority.