nicolee heathNH
Open to opportunities

nicolee heath

@nicoleeheath

Dedicated collections agent with strong customer service skills.

Jamaica

What I'm looking for

I seek a role that fosters growth and allows me to utilize my customer service skills.

I am a dedicated and industrious professional with a strong background in customer service and collections. My experience spans various roles, including Collections Agent at C4 Global Solutions and Teleperformance, where I honed my communication and problem-solving skills. I pride myself on being an impressionable worker, striving to set a positive example for my colleagues.

Throughout my academic journey, I achieved notable recognition, including being the second highest average in Advanced Mathematics and a top ten finish in the Mathematics Olympiad at UWI Mona. My educational background, combined with my practical experience, has equipped me with the skills necessary to excel in fast-paced environments and contribute effectively to team goals.

Experience

Work history, roles, and key accomplishments

DO

Customer Service Representative

Dotnation

Jan 2020 - Jan 2021 (1 year)

Provided exceptional customer service by addressing inquiries and resolving complaints. Enhanced customer satisfaction through effective communication and problem-solving skills.

Education

Degrees, certifications, and relevant coursework

MC

Montego Bay Community College

Associate Degree, General Studies

2016 - 2018

Completed studies at Montego Bay Community College, focusing on advanced subjects that prepared for further education and professional development.

RS

Rusea’s High School

High School Diploma, Secondary Education

2011 - 2016

Activities and societies: Second Highest Average in Advanced Mathematics, Academic Honor Roll from 2011 to 2015, Tenth place in Mathematics Olympiad at UWI Mona.

Attended Rusea’s High School where I completed my Caribbean Secondary Education Certificate (CSEC) with notable achievements in various subjects.

HS

Howard Cooke Primary School

Primary School Certificate, Primary Education

2008 - 2011

Completed primary education at Howard Cooke Primary School, laying the foundation for future academic pursuits.

Tech stack

Software and tools used professionally

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nicolee heath - Collections Agent - C4 Global Solutions | Himalayas