NHnicolee heath
@nicoleeheath
Dedicated collections agent with strong customer service skills.
JamaicaWhat I'm looking for
I am a dedicated and industrious professional with a strong background in customer service and collections. My experience spans various roles, including Collections Agent at C4 Global Solutions and Teleperformance, where I honed my communication and problem-solving skills. I pride myself on being an impressionable worker, striving to set a positive example for my colleagues.
Throughout my academic journey, I achieved notable recognition, including being the second highest average in Advanced Mathematics and a top ten finish in the Mathematics Olympiad at UWI Mona. My educational background, combined with my practical experience, has equipped me with the skills necessary to excel in fast-paced environments and contribute effectively to team goals.
Experience
Work history, roles, and key accomplishments
Collections Agent
C4 Global Solutions
Jan 2022 - Jan 2023 (1 year)
Worked as a Collections Agent, managing customer accounts and ensuring timely payments. Developed strong communication skills while handling customer inquiries and resolving issues effectively.
Customer Service Representative
Dotnation
Jan 2020 - Jan 2021 (1 year)
Provided exceptional customer service by addressing inquiries and resolving complaints. Enhanced customer satisfaction through effective communication and problem-solving skills.
Collections Agent
Teleperformance
Jan 2018 - Jan 2019 (1 year)
Served as a Collections Agent, focusing on debt recovery and customer account management. Utilized negotiation skills to achieve collection targets and maintain positive customer relations.
Education
Degrees, certifications, and relevant coursework
Montego Bay Community College
Associate Degree, General Studies
2016 - 2018
Completed studies at Montego Bay Community College, focusing on advanced subjects that prepared for further education and professional development.
Rusea’s High School
High School Diploma, Secondary Education
2011 - 2016
Activities and societies: Second Highest Average in Advanced Mathematics, Academic Honor Roll from 2011 to 2015, Tenth place in Mathematics Olympiad at UWI Mona.
Attended Rusea’s High School where I completed my Caribbean Secondary Education Certificate (CSEC) with notable achievements in various subjects.
Howard Cooke Primary School
Primary School Certificate, Primary Education
2008 - 2011
Completed primary education at Howard Cooke Primary School, laying the foundation for future academic pursuits.
Availability
Location
JamaicaAuthorized to work in
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