Matthew Wahrmann
@matthewwahrmann
Customer-focused collections and customer service professional delivering measurable results.
JamaicaWhat I'm looking for
I am a motivated, adaptable professional with hands-on experience in loan collections, customer support, and financial services. I consistently deliver strong client communication, negotiate payment arrangements, and maintain accurate records while adhering to compliance and company policies.
My background includes high-volume customer service for e-commerce, branch support and sales, and event coordination; I combine problem-solving, time management, and sales aptitude to resolve issues, meet targets, and support smooth operations.
Experience
Work history, roles, and key accomplishments
Loans Collection Officer
Sutherland Global
Dec 2024 - Jun 2025 (6 months)
Contacted clients to manage overdue accounts and negotiated payment arrangements while maintaining compliance and accurate records, improving recovery consistency.
Customer Service Agent
IBEX
Oct 2023 - Jul 2024 (9 months)
Assisted Amazon customers with orders, refunds, and account inquiries across high-volume inbound calls and chats, resolving issues efficiently and documenting interactions.
Bearer & Sales Agent
Gem Palace Financial Services
Jun 2022 - Sep 2023 (1 year 3 months)
Delivered financial documents, supported branch operations, and engaged clients on financial products to contribute to sales targets and service delivery.
Education
Degrees, certifications, and relevant coursework
CGCity & Guilds
Stage 3 Certificate, Mathematics
Completed City & Guilds Stage 3 certification in Mathematics, demonstrating proficiency in core mathematical concepts relevant to workplace applications.
CGCity & Guilds
Stage 3 Certificate, English
Completed City & Guilds Stage 3 certification in English, demonstrating competency in written and verbal communication skills for professional contexts.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Job categories
Interested in hiring Matthew ?
You can contact Matthew and 90k+ other talented remote workers on Himalayas.
Message MatthewFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
