Open to opportunities

Matthew Wahrmann

@matthewwahrmann

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Customer-focused collections and customer service professional delivering measurable results.

Jamaica

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What I'm looking for

I seek a customer-focused role in financial services or support where I can apply collections and sales skills, grow professionally, and work in a collaborative team environment.

I am a motivated, adaptable professional with hands-on experience in loan collections, customer support, and financial services. I consistently deliver strong client communication, negotiate payment arrangements, and maintain accurate records while adhering to compliance and company policies.

My background includes high-volume customer service for e-commerce, branch support and sales, and event coordination; I combine problem-solving, time management, and sales aptitude to resolve issues, meet targets, and support smooth operations.

Experience

Work history, roles, and key accomplishments

Loans Collection Officer

Sutherland Global

Dec 2024 - Jun 2025 (6 months)

Contacted clients to manage overdue accounts and negotiated payment arrangements while maintaining compliance and accurate records, improving recovery consistency.

Debt Collection & Compliance CRM Record keeping Conflict Resolution

Customer Service Agent

IBEX

Oct 2023 - Jul 2024 (9 months)

Assisted Amazon customers with orders, refunds, and account inquiries across high-volume inbound calls and chats, resolving issues efficiently and documenting interactions.

Customer Support Inbound Live Chat CRM Order Management Documentation

Bearer & Sales Agent

Gem Palace Financial Services

Jun 2022 - Sep 2023 (1 year 3 months)

Delivered financial documents, supported branch operations, and engaged clients on financial products to contribute to sales targets and service delivery.

Client Engagement Sales Support Customer Service Logistics

Education

Degrees, certifications, and relevant coursework

City & Guilds

Stage 3 Certificate, Mathematics

Completed City & Guilds Stage 3 certification in Mathematics, demonstrating proficiency in core mathematical concepts relevant to workplace applications.

City & Guilds

Stage 3 Certificate, English

Completed City & Guilds Stage 3 certification in English, demonstrating competency in written and verbal communication skills for professional contexts.