AOAlishia Owens
@alishiaowens
Customer service and finance professional with 6+ years' experience in collections and quality control.
JamaicaWhat I'm looking for
I am a results-driven customer service and finance professional with over six years of experience across collections, quality control, client relations, and administrative support. I combine hands-on operational experience with ongoing academic study toward a BSc in Business Administration (Accounting & Finance) to strengthen organizational performance.
At Omni Nearshore Ltd I worked as a Customer Service & Collections Agent, Quality Control Analyst, and Credit Dispute Analyst, resolving complex customer issues, managing collections processes, and conducting quality assurance reviews to drive compliance and improve service delivery. Previously, I provided frontline customer support at IBEX Global Jamaica and supported finance operations as an Accounts Clerk at Island Lux Beach Park.
I am recognized as dependable, adaptable, and results-oriented, with strengths in conflict resolution, financial recordkeeping, data accuracy, and cross-team collaboration. I am eager to apply my skills in a role where I can contribute to customer satisfaction and operational excellence while continuing to grow in accounting and finance.
Experience
Work history, roles, and key accomplishments
Customer Service & Collections Agent
Omni Nearshore Ltd
Jul 2022 - May 2025 (2 years 10 months)
Managed customer service, collections, and credit disputes while conducting quality assurance reviews to ensure compliance, reducing resolution times and meeting performance targets over a three-year tenure.
Customer Service Agent
IBEX Global Jamaica Limited
Mar 2021 - Feb 2022 (11 months)
Provided frontline customer support for account and product inquiries, achieved team performance metrics through accurate, efficient service, and built client trust via consistent communication.
Accounts Clerk
Island Lux Beach Park
Oct 2019 - Dec 2019 (2 months)
Supported finance operations by managing accounts payable and receivable, assisted with reconciliations and resolved billing discrepancies to improve accuracy in financial reporting.
Customer Service Agent
Collective Solutions
Oct 2018 - Jun 2019 (8 months)
Handled inbound customer inquiries and supported team objectives by delivering timely, professional service and maintaining high accuracy during interactions.
Customer Service Representative
Advance Call Center Technology
Jun 2018 - Sep 2018 (3 months)
Delivered front-line support in a call center environment, resolving customer issues and contributing to team service-level goals during a summer role.
Library Assistant
Portmore Community College
Jun 2017 - Present (8 years 4 months)
Supported library operations and assisted students with resources, improving access and organization of materials during a short-term placement.
Education
Degrees, certifications, and relevant coursework
Unknown (Ongoing, Part-Time BSc)
Bachelor of Science, Accounting & Finance
Pursuing a Bachelor of Science in Business Administration with focus on Accounting & Finance on a part-time basis.
CGCity & Guilds
City & Guilds qualification, English Speaking & Listening
2017 - 2017
Grade: Merit
Completed a City & Guilds English Speaking & Listening qualification awarded with Merit in 2017.
CCCaribbean Examinations Council (CXC)
CXC, Secondary-level subjects
Completed CXC subjects including Office Administration, Social Studies, Principles of Accounts, English Language, Principles of Business, and Information Technology.
Availability
Location
JamaicaAuthorized to work in
Job categories
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