Open to opportunities

Yang Munene

@yangmunene

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Experienced business professional specializing in growth management and product development.

Kenya

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What I'm looking for

I am looking for a role that fosters innovation and allows me to drive impactful business strategies while working in a collaborative environment.

I am an experienced business professional with over 8 years in growth management, product development, and operational management. My career has been marked by a proven track record of driving revenue growth, building high-performing teams, and launching innovative products within the SaaS technology and finance sectors. I thrive on transforming businesses and delivering measurable results through strategic partnerships and customer-centric solutions.

In my current role as Head of Operations & Business Development at Wagewell, I have successfully driven market expansion and enhanced operational scaling, resulting in a significant increase in monthly transactions and revenue. My ability to analyze customer acquisition costs and create models for new product business cases has supported informed decision-making and strategic product development efforts. I take pride in my achievements, including reducing onboarding time significantly and maintaining a high retention rate through effective partnerships.

With a strong educational background, including an Executive Certificate in Digital Business Strategy from MIT Sloan School of Management, I am equipped with the skills necessary to lead teams and optimize processes. I am passionate about leveraging my expertise to contribute to innovative projects and drive business success.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations & Business Development

Current

Wagewell

Sep 2021 - Present (3 years 10 months)

As the first hire in the operations department, I drove market expansion for an on-demand pay solution, enhancing product development and operational scaling. I built revenue models, conducted customer acquisition analysis, and forged strategic partnerships, significantly increasing transactions and revenue.

Product Development Strategic Partnerships

Corporate Account Manager

BrighterMonday Kenya

Mar 2019 - Jul 2021 (2 years 4 months)

Managed 50 corporate accounts, cultivating strategic relationships and providing exceptional service. Achieved significant growth in customer retention and onboarding, while exceeding sales goals and enhancing customer satisfaction.

Customer Onboarding Customer Retention

Corporate Sales and Marketing Team Lead

Nation Sacco (Nation Media Group)

Mar 2018 - Jan 2019 (10 months)

Led the sales and marketing team, driving business growth through strategic planning and client negotiations. Managed social media platforms to enhance brand awareness and compliance with KYC standards.

Marketing Planning Team Management KYC Sales Growth Brand Awareness

Customer Service Representative

African Collection

Jul 2016 - Oct 2017 (1 year 3 months)

Provided customer support by addressing inquiries and resolving issues, leading to improved customer satisfaction. Recommended products based on customer feedback and maintained accurate customer records.

Customer Support Product Recommendations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

MIT Sloan School of Management

Executive Certificate, Digital Business Strategy

2021 - 2022

Completed an Executive Certificate in Digital Business Strategy, focusing on the integration of digital technologies into business strategies to drive growth and innovation.

University of London

Post Graduate Diploma, Corporate Strategy and Planning

2019 - 2021

Pursued a Post Graduate Diploma in Corporate Strategy and Planning, emphasizing strategic management principles and planning processes in corporate environments.