Open to opportunities

Maureen Mung'ei

@maureenmungei

Message

Driven Operations Management Specialist

Kenya

Message

What I'm looking for

Seeking a challenging role that leverages my operations management expertise to drive organizational growth and operational excellence.

As a seasoned operations management specialist with over 10 years of experience, I have a proven track record of optimizing daily business operations, implementing process improvements, and fostering a culture of continuous improvement. My expertise lies in analyzing complex operational data, identifying areas for optimization, and leading cross-functional teams to execute effective solutions.

I have a strong background in finance, with a Master's degree in Business Administration and a Bachelor's degree in Financial Engineering. My experience in the financial industry has equipped me with the skills to improve product and system processes, leveraging technology to enhance operational efficiency and drive innovation.

I am a results-driven professional with a passion for strengthening communication and collaboration practices, ensuring clear alignment with stakeholders at all levels. I am seeking to leverage my extensive experience and skills to contribute to organizational growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Macmi Safaris

May 2024 - Present (1 year 1 month)

Oversee end-to-end operational processes, managing resource allocation, workflow optimization, and quality control. Lead financial operations, achieving a 12% reduction in operational expenses through process improvements and technology integration.

Operations Management Process Improvement Data Analysis Financial Reporting Team Leadership Project Management Risk Management Compliance Monitoring

Head of Operations

Scope Markets Kenya

Mar 2023 - Apr 2024 (1 year 1 month)

Spearheaded a team to optimize Back Office and payments operations, reducing account approval time and generating significant cost savings. Ensured compliance with financial regulations and enhanced user experience through product improvements.

Team Leadership Compliance Monitoring Financial Operations Project Management Payments Risk Management Regulatory Compliance

Operations Manager

Scope Markets Kenya

Jul 2019 - Feb 2023 (3 years 7 months)

Led the development of a custom client portal and CRM systems, driving automation and compliance. Managed client fund processes and streamlined departmental policies to align with national regulations.

Operations Management Process Improvement Client Management Regulatory Compliance Team Leadership Financial Reporting Risk Management Project Management

Back Office Manager

EGM Securities Limited

May 2018 - Jul 2019 (1 year 2 months)

Managed multi-currency bank accounts and payment service providers, ensuring compliance with regulatory standards. Supervised a team to optimize performance and safeguard company assets.

Compliance Monitoring Payment Processing Team Leadership Financial Control Risk Management Data Analysis Regulatory Compliance

Operations Officer

Old Mutual Securities Limited

Nov 2014 - Mar 2017 (2 years 4 months)

Oversaw daily operational activities, processed client payment instructions, and maintained compliance with internal protocols. Collaborated with teams to enhance service delivery and operational efficiency.

Operations Management Client Services Compliance Monitoring Team Collaboration Financial Reporting Risk Management Workflow Optimization Regulatory Compliance

Research Assistant

Old Mutual Securities Limited

Feb 2014 - Oct 2014 (8 months)

Conducted equity valuations and macroeconomic research, providing strategic recommendations and market insights. Authored research reports and represented the firm at events to foster stakeholder engagement.