CATHERINE MURIITHI

As a seasoned operations professional with over 8 years of experience, I've built my career around optimizing processes and driving organizational efficiency. Currently serving as Branch Operations Manager at MFI Document Solutions Nakuru, I lead a cross-functional team of 15+ staff members while implementing strategic operational improvements that have resulted in a 15% boost in financial performance.

My career journey began in education, where I gained valuable experience in administration and teaching at Blue-Bell ECDE College. This foundation in education, combined with my MBA in Strategic Management, has shaped my approach to operational leadership and team development.

I'm particularly proud of my achievements in:

• Implementing innovative operational systems that streamlined workflows

• Developing customer success strategies that significantly improved client retention

• Managing operational budgets and implementing effective cost control measures

• Establishing comprehensive compliance procedures and documentation systems

My passion lies in process optimization and strategic operations management. I continuously invest in my professional development, recently completing certifications in Project Management and HubSpot CRM to stay current with digital transformation trends.

I'm skilled in various business tools including Microsoft Office Suite, project management software (Asana, Trello), and remote collaboration platforms. My experience with CRM systems and cross-functional team coordination makes me particularly effective in roles requiring strong operational oversight and team leadership.

I'm seeking opportunities where I can leverage my operational expertise and strategic thinking to drive organizational success. I thrive in environments that value innovation, continuous improvement, and data-driven decision-making.