Karen Mwangi

Provided strategic leadership and operational oversight across diverse service areas, including project and product management, digital marketing, and business development. Drove the firm’s growth by leading high-performing teams, optimizing financial performance, and delivering innovative solutions that meet evolving client needs in a dynamic market environment.

Pioneered the design and rollout of the Ndovu Wallet, introducing an FX exchange feature that created a new revenue stream and increased transaction volume across the platform. Spearheaded product expansion into Kenya, Rwanda, and Uganda, aligning cross-market strategies with local compliance and user needs to drive regional scale.

Strengthened stakeholder engagement and ecosystem partnerships with regulators, telcos, and financial institutions, reinforcing market positioning and enabling regulatory alignment. Reported key commercial metrics and revenue performance to the CEO and COO, translating complex data into actionable insights to support informed business decisions.

Designed and implemented innovative marketing campaigns in collaboration with merchants, leading to a 6% increase in lead generation in Q4. Generated strategic business reports on sales performance and market trends, influencing leadership decisions and contributing to process and product improvements.

Initiated and established the first youth chapter of the World Green Building Societies in Kenya, enhancing youth engagement and expanding organizational reach. Managed day-to-day secretariat operations and vendor negotiations, optimizing resource allocation and maintaining smooth organizational functions.

Provided administrative support and managed daily office operations. Assisted with various tasks to ensure smooth workflow and efficient communication within the organization.

Conducted laboratory tests and analyses on samples. Maintained laboratory equipment and ensured adherence to safety protocols.

Completed a specialized program focusing on the intersection of artificial intelligence policy and data protection. Gained expertise in regulatory frameworks and ethical considerations for AI technologies.

Acquired comprehensive knowledge and practical skills in project management methodologies and best practices. Focused on planning, execution, and oversight of projects to achieve strategic objectives.

Studied the principles of medical microbiology, including the study of microorganisms and their impact on human health. Developed strong laboratory skills and a foundational understanding of infectious diseases.