Open to opportunities

Yamen Sabbagh

@yamensabbagh

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Trilingual customer service executive with 8+ years of experience and a double master's in finance.

United Arab Emirates

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What I'm looking for

Seeking a dynamic environment where I can leverage my customer service expertise, financial knowledge, and leadership skills to drive business growth and customer satisfaction.

Yamen Sabbagh Sharabati is a dedicated customer service professional with over eight years of experience in managing client relationships, technical support, and financial operations. Holding dual master's degrees in Finance and Islamic Finance, he brings a strong educational background to his roles.

His career spans various industries, including telecommunications and accounting software, where he has excelled in account management, technical assistance, and team leadership. Yamen has consistently demonstrated the ability to handle multiple responsibilities, from processing orders and troubleshooting to preparing financial reports and coordinating office operations.

He is recognized for his excellent communication skills, proficiency in multiple languages, and ability to work effectively in diverse cultural environments. Yamen's commitment to professional development and customer satisfaction has earned him the Best Customer Service Experience Award from 2015 to 2017.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

TLS Boca Systems Middle East DMCC

Jan 2023 - Jan 2024 (1 year)

Acted as the point of contact for clients, providing account management and technical support. Handled order processing, stock tracking, and customer troubleshooting. Utilized ERP systems for financial data management and reporting.

Account Management Technical Support ERP Systems Order Processing Troubleshooting Financial Data Management Reporting Communication Multitasking Problem Solving

Senior Customer Service Executive

800 Flower, Dubai

Jan 2022 - Jan 2023 (1 year)

Managed incoming calls and provided exceptional customer service via email and WhatsApp. Processed orders, handled complaints, and coordinated logistics for timely delivery.

Customer Service Order Processing Communication Logistics Coordination Multitasking Problem Solving Empathy

Pre-Sales / Customer Service Executive

Al Mohtaseb Accounting Software

Jan 2021 - Jan 2022 (1 year)

Described product details and benefits to customers, utilizing strong communication skills. Adopted a consultative approach to meet client demands.

Customer Service Communication Product Knowledge Consultative Selling Problem Solving Relationship Management Teamwork Sales Support

Senior Customer Service Executive (IT Helpdesk)

Sudong Sdn Bhd

Jan 2014 - Jan 2020 (6 years)

Maintained professionalism while assisting customers with product subscriptions and technical issues. Managed complaints and escalated complex issues as needed.