Open to opportunities

Mohamed Said

@mohamedsaid1

Message

Versatile sales professional with over 10 years of experience.

United Arab Emirates

Message

What I'm looking for

I am looking for a dynamic role that offers growth opportunities and values customer-centric solutions.

I am a versatile and results-oriented professional with over 10 years of experience in sales, service operations, and customer relationship management. My expertise lies in technical troubleshooting, CRM platforms, SAP, and POS systems. I have a proven track record of building customer trust, closing deals, and leading teams in fast-paced environments. I am fluent in both Arabic and English, which allows me to connect with a diverse clientele.

In my current role as a Senior Sales Executive at RAK Ceramics, I have consistently exceeded monthly and quarterly sales goals while maintaining strong client relationships. My previous experience at DU Telecom Company involved handling incidents and technical issues affecting retail systems, where I delivered performance reports and resolved urgent escalations. I have also coached junior sales teams and optimized productivity through effective training and performance target setting.

Experience

Work history, roles, and key accomplishments

Current

Senior Sales Executive

Current

RAK Ceramics

Aug 2024 - Present (11 months)

Assisted customers with product selection and provided detailed specifications. Exceeded monthly and quarterly sales goals. Coordinated delivery, logistics, and post-sale service. Maintained strong client relationships and repeat business.

Sales Strategy Product Selection Logistics Coordination Client Relationship Management

Senior Retail Service Operation / Service Desk

DU Telecom Company

Dec 2019 - Present (5 years 7 months)

Handled incidents and technical issues affecting retail systems and networks. Logged and tracked tickets via internal systems (SAP/service desk platforms). Delivered performance reports and resolved urgent network/sales system escalations. Supported system usage across sales and customer support operations.

Incident Management Technical Troubleshooting SAP Service Desk

Sales Leader Executive

DU Telecom Company

Sep 2017 - Present (7 years 10 months)

Coached junior sales team on CRM tools and technical issues. Set performance targets and optimized team productivity. Acted as system liaison for troubleshooting POS and retail terminals.

Sales Coaching CRM Tools Performance Management Team Leadership Troubleshooting

Sales Executive

BeIN Sports

Apr 2017 - Present (8 years 3 months)

Sold subscriptions and processed contracts via POS terminals. Assisted with account activations, follow-ups, and error resolution. Reported on sales metrics and customer interactions.

POS Operation Subscriptions POS Operations Sales Reporting

Senior Sales Representative

RadioShack Middle East

Oct 2010 - Present (14 years 9 months)

Delivered technical presentations to customers. Trained new hires on electronics, systems, and POS operations. Exceeded sales quotas and monitored team KPIs.

POS Operation Technical Presentations Electronics POS Operations Sales Quota KPIs

Sales Representative

Nike Stores

Dec 2008 - Present (16 years 7 months)

Guided customers through purchases and handled complaints. Operated POS terminals and supported in-store promotions.

POS Operation POS Operations Sales Support

Education

Degrees, certifications, and relevant coursework

Tanta University

Bachelor of Commerce, Commerce

Studied core principles of commerce, including business administration, economics, and accounting. Gained foundational knowledge in financial management and market analysis.