Open to opportunities

Mohammed Mustaq

@mohammedmustaq

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Dynamic customer service specialist with 7 years of experience.

United Arab Emirates

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dynamic and results-driven customer service and help-desk specialist with over 7 years of experience in managing support operations and enhancing customer satisfaction. My career has been marked by a commitment to delivering timely and professional service, underpinned by exceptional communication skills. I have a proven ability to build and maintain strong relationships, which has significantly contributed to business retention.

Throughout my career, I have honed my skills in advanced technical tools, including ServiceNow and various CRM platforms. In my recent role as a Senior Operations Specialist at ITSACHECKMATE.COM, I coordinated email operations, provided technical support, and oversaw data integration, all while ensuring client satisfaction. I am eager to apply my expertise and proactive approach to a customer support role where I can contribute to organizational success and deliver immediate impact.

Experience

Work history, roles, and key accomplishments

Senior Operations Specialist

ITSACHECKMATE.COM

May 2024 - Jul 2024 (2 months)

Coordinated email communication with clients, provided technical support for POS systems, managed data integration, and updated client menu information. Assisted with onboarding and billing inquiries while ensuring client satisfaction and operational excellence.

Customer Service IT Support Data Integration Client Management Operational Excellence Communication Billing

Sr. Helpdesk Associate

TATA CONSULTANCY SERVICES

Dec 2020 - Jan 2024 (3 years 1 month)

Addressed user concerns by listening to issues and resolving problems. Performed minor repairs on hardware and software, documented interactions in ServiceNow, and prepared reports for management.

Customer Service IT Support ServiceNow Communication

Sr. Process Specialist

CONCENTRIX

Jun 2019 - Jan 2020 (7 months)

Responded to user inquiries regarding software and hardware, conducted technical investigations, and resolved customer service issues. Managed escalated complaints and provided policy guidance.

Customer Service Technical Support Communication Diagnostics

Process Specialist

INFOSYS BPM

Feb 2018 - Mar 2019 (1 year 1 month)

Handled customer complaints related to services and billing, communicated with customers regarding inquiries, and provided guidance on policies and procedures.

Customer Service Complaint Handling Communication

VSAT Support Engineer

AL WAFA TECHNICAL SYSTEMS AND SERVICES

Feb 2015 - Mar 2017 (2 years 1 month)

Engaged with telecommunications vendors for pricing and specifications, collaborated on system modifications, monitored network performance, and maintained logs for network operations.

Network Administration Vendor Operations System Monitoring Performance Monitoring